Google Nest
Reviews and Complaints
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Verified Reviewer |
Hartford, Alabama
Resolved: Unable to connect cameras to Google app
Cameras wont connect to app. Google support is not answering calls. Need someone to call back or answer the phone and help.
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Verified Reviewer |
Miami, Florida
No QR code or number in thermostat box
DAfter 1 hour and 15 minutes no one answered. I have a 33 year old bird, 2 sick dogs and cant get them heat or air.
I need HELP. My unit was installed on the product or box there is no QR code or the 11 or 13 numbers I forget how many. I tried to go online no help. I have the model and serial numbers.
Im 67 and cold at night, hot in days. Please help me, Ill be so grateful.
User's recommendation: Don’t buy this, no support at all.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Disputanta, Virginia
Money not being refunded
Geting nowhere
I got charged $80.00 for a subscription I did not want or need. It's been over a month now and still nothing.
They keep gaining access to my email and keep lying, sending me to a million different people and getting nowhere. Then someone tells me it was processed, and guess what, still nothing.
User's recommendation: Don't. Do it unless the.refund cuz they might get you too
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Verified Reviewer |
Sarasota, Florida
Nest password
No support. App is not working.
Worthless.
Set on hold forever looking for a new thermostat. Not a happy customer.
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Verified Reviewer |
Brooklyn, New York
Resolved: Waited 5 hours on hold. Left 3 messages no call back. Went online and asked for call got one
Terrible wait. No call back. Online was helpful to get a call in one minute not very happy bad service
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Verified Reviewer |
Phoenix, Arizona
Resolved: Can't get a hold of Google nest. Trying for hours.
Google nest thermometer offline new network and password Do not know what to do 86 years old in Phoenix weather is 100 and I don't have cooling
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Verified Reviewer |
Blacksburg, Virginia
Can’t get help
Can not get a live person to help, the online help does not fix my problem. I need to speak to someone.
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Verified Reviewer |
Saint Cloud, Minnesota
Resolved: I like my google nest but no phone number was answered. All said that this number is no longer available. Right after I was given this number on a google nest page on google
I never spoke to anyone All phone numbers were no longer available. You have a poor customer service if you give out phone numbers and when customers call it is not a working phone number.
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Verified ReviewerNest thermostat is locked
Nest thermostat is locked. I need assistance with resetting the thermostat. I have powered the thermostat off several times.
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Verified ReviewerResolved: No noticaton
No notification coming to my phone, nothing I see live video, please call me how I go fix 2 cameras, 1 ring doorbell.
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Verified Reviewer |
Chicago, Illinois
Need to get help to change to new e-mail address
I need to talk to a live person about my GoogleHome to walk me thru how to set it up to my new e-mail
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Verified ReviewerStatus on my replacement
I'm writing to file a complaint regarding the inadequate and frustrating customer service I have experienced with Google Nest.
On January 9th, 2025, my Google Nest thermostat stopped working. Since the device is still under warranty, I contacted Google Nest customer support for assistance. After following several troubleshooting suggestions that failed to resolve the issue, the support team issued a shipping label so I could return the defective device. In return, they promised to send me a refurbished replacement.
I received the replacement on January 16th, but upon opening the package, I discovered that it was incomplete; it was missing the back panel necessary to connect the wires. I immediately contacted customer service to report the issue. Again, they issued another shipping label, and I returned the incomplete replacement device to their warehouse, trusting they would send a proper replacement.
According to FedEx tracking, the warehouse received the returned device on January 21st. I followed up with Google Nest customer service to inquire about the status of the replacement. To my disappointment, they were unclear about the process and unable to provide any definitive timeline or resolution. Despite my efforts to expedite the process by providing proof of return and a signed receipt, there has been no progress or clarity.
This experience has been extremely frustrating, time-consuming, and unacceptable for a product under warranty. I expect Google Nest to fulfill its commitment to provide me with a functioning replacement device in a timely manner. Additionally, I request a clear and detailed explanation of why this process has been so poorly managed.
I trust you can assist in addressing this issue with Google Nest and ensuring the company upholds its obligations to its customers.
Thank you for your time and assistance.
Sincerely,
Jackie Rogers
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Don’t buy Google Neat thermostat
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Verified Reviewer |
Los Angeles, California
Nest doorbell cam install problem
I'm frustrated. The required scan to connect the device to my phone is taking me to a car parts sales site. I tried calling through Pissed Consumer to connect w them and got one ring and a disconnect.
User's recommendation: Don't buy a Nest!
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Verified Reviewer |
Starkville, Mississippi
Can not connect to nest thermostat
I need to speak to a person today and not a robot person. Can some one please connect me to a real live person
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Verified Reviewer |
Matmata, Gabes
No QR code or number in thermostat box
I attempted to do this online after the thermostat was installed, but there was no QR code or long numbers to program. I was online for 1 hour and 15 minutes for an unanswered call, but I received no aid.
I have a 33-year-old bird and two sick, old dogs. I need heat and air. I have the model and serial numbers. Can someone please help?
Do not buy this from Nest; there is no support, and you cannot get in touch with anyone for help either online or by phone. There were actually dried worms in the box as well.
- Its pretty
- No support nor help
Preferred solution: Help to get this working
User's recommendation: Don’t buy this, no support at all
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Customer service s poor....I have been on hold for over 45 minutes