
Google Nest
Reviews and Complaints
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Verified ReviewerNeed replacement Thermostat
I'm left with no heat I need a replacement thermastate asap and I'm not getting anyone on a direct line
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Verified Reviewer |Need help setting up your thermostat
Cannot get it to stay on one temperature it goes back and forth need to know how to set it to stay on one temperature it cuts off when I don't want the heat to cuts off if I can't get help I might as well take it off and go back to my old one I like the thermostat I like it because it wireless I can turn the heat on when I'm not home
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Verified Reviewer |Trying to get satisfaction
I bought a Nest learning thermostat. Trying to connect hot water and heat independently on the box is easy, but my electrician has spent hours on it with no joy. And it's not a 3rd generation.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Learning thermostat gen 3 not working good
The thermostat doesn't reach the desired temperature point. An error message indicated low battery, however, it doesn't come with a powerful charger.
Very disappointed! After two years, it doesn't work well.
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Verified Reviewer |I can't connect nest
The product doesn't connect to my WiFi. They don't make it easy to connect to a live person and even when I left my call back, no one contacted me.
The Nest Protect was a waste of my money and time. There are other products on the market, I'm sorry I didn't choose them instead.
"Something went wrong "
I can't connect my Fire Alarm, and it's difficult to get help on the phone or otherwise.
User's recommendation: Buy another product
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Verified ReviewerProduct defective
My Nest would turn on the heat and the cooling at the same time. Or, in the middle of summer, it would turn on the heat.
Our tech has come out on several occasions and finally disconnected the Nest and installed a Sensi. It has worked great ever since.
- Its pretty
- Doent work
- Very expensive paper weight
User's recommendation: not recommended
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Verified Reviewer |No customer coontact phone number on websiteto correct a misshipped order
We worked with a nest warranty person and they were going to send us a replacement thermostat. The shipping information on the order with the representative was correct but somewhere the ship to address was changed to our home address which is not where we are at.
We could not find any number or contact person to have a replacement sent yo the address that we gave to the warranty person.
We did have a neighbor go to our house and find the box that was delivered and sent to us at the proper address.
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Verified Reviewer |Nest thermostat
I tried to contact Nest's customer support (live person) for a week without any results. I have to return the learning thermostat.
It stopped working for me. Why is it so difficult to speak to support people?
Please let me know if I can talk to a support person. Please email me the telephone number to call.
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Verified Reviewer |Camera not working on doorbell
There is nobody to talk to. I can't find anyone to work on my issue. The camera on the doorbell quit, and I can't get it back online.
User's recommendation: Buy from a more reputable company. No way to get an issue resolved after you buy and install.
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Verified ReviewerExcellent customer service.
I contacted customer service because I was paying for my subscription with a different email than the one that was linked to the account. This problem led me to not have the service.
Communication with customer service was excellent. They clearly explained everything to me in a professional and respectful manner.
Preferred solution: Full refund
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Verified Reviewer |I have two nest thermostat stock on Google Home app
I have to nest thermostat. That is not responding to set up. Its stuck and continue set up in the Google Home.App
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Verified ReviewerCancel subscription
Need to cancel subscription. Did not order this feature, don't know how you got my info. Please cancel before I get the law involved. Thank you.
Wanda Munnings
6885 20th
Apt 305
Vero Beach, FL 32967
Preferred solution: Full refund
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Verified Reviewer |AC Transformers blow
After calling customer service when the heat wasn't displayed on the mode section of the thermostats, I was directed to remove the white cable from the C and place it in W1. I did this for both ACs.
This blew out the AC transformers and repairs cost $450.00. I'm so upset and its been over a week, a few calls later and no manager seems to exist.
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Verified ReviewerNeed help with my google nest doorbell
It won't connect. I need someone to help me connect my Nest doorbell.
Help, help, help me, please!
Help me, please. Help me, please.
- I like the nest products
Preferred solution: Help
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I have the same problem. Can't set pre-sets as per instructions. Very frustrating!!!