David M Crt

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Verified Reviewer

Need replacement Thermostat

Google Nest - Need replacement Thermostat

I'm left with no heat I need a replacement thermastate asap and I'm not getting anyone on a direct line

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Alfio Vva

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Verified Reviewer
| map-marker New York, New York

Need help setting up your thermostat

Google Nest - Need help setting up your thermostat
Google Nest - Need help setting up your thermostat - Image 2

Cannot get it to stay on one temperature it goes back and forth need to know how to set it to stay on one temperature it cuts off when I don't want the heat to cuts off if I can't get help I might as well take it off and go back to my old one I like the thermostat I like it because it wireless I can turn the heat on when I'm not home

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1 comment
Guest

I have the same problem. Can't set pre-sets as per instructions. Very frustrating!!!

Paschal M Uep

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Verified Reviewer
| map-marker Naas, Co Kildare

Trying to get satisfaction

Google Nest - Trying to get satisfaction

I bought a Nest learning thermostat. Trying to connect hot water and heat independently on the box is easy, but my electrician has spent hours on it with no joy. And it's not a 3rd generation.

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Anonymous
map-marker Evergreen, Colorado

Batttery low in less than a year

Google Nest - Batttery low in less than a year
Google Nest - Batttery low in less than a year - Image 2
Updated by user Jan 25, 2025

No help from nest

Original review Jan 24, 2025

Nothing happened. No call.

No advice. No nothing. No anything not a happy camper.

This is a hard thing for older. People to understand

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Olga P Srt

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Verified Buyer
|

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Verified Reviewer
| map-marker Miami, Florida

Learning thermostat gen 3 not working good

Google Nest - Learning thermostat gen 3 not working good
Google Nest - Learning thermostat gen 3 not working good - Image 2
Contains 1 confidential file for company representatives

The thermostat doesn't reach the desired temperature point. An error message indicated low battery, however, it doesn't come with a powerful charger.

Very disappointed! After two years, it doesn't work well.

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John Q Slx

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Verified Reviewer
| map-marker Bethpage, New York

I can't connect nest

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Google Nest - I can't connect nest
Updated by user Nov 01, 2024

The product doesn't connect to my WiFi. They don't make it easy to connect to a live person and even when I left my call back, no one contacted me.

The Nest Protect was a waste of my money and time. There are other products on the market, I'm sorry I didn't choose them instead.

Original review Oct 31, 2024

"Something went wrong "

I can't connect my Fire Alarm, and it's difficult to get help on the phone or otherwise.

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User's recommendation: Buy another product

MysticBlue K

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Verified Reviewer

Product defective

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My Nest would turn on the heat and the cooling at the same time. Or, in the middle of summer, it would turn on the heat.

Our tech has come out on several occasions and finally disconnected the Nest and installed a Sensi. It has worked great ever since.

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Loss:
$230
Pros:
  • Its pretty
Cons:
  • Doent work
  • Very expensive paper weight

User's recommendation: not recommended

Caressa Lpv

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Verified Reviewer
| map-marker Ogden, Utah

No customer coontact phone number on websiteto correct a misshipped order

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We worked with a nest warranty person and they were going to send us a replacement thermostat. The shipping information on the order with the representative was correct but somewhere the ship to address was changed to our home address which is not where we are at.

We could not find any number or contact person to have a replacement sent yo the address that we gave to the warranty person.

We did have a neighbor go to our house and find the box that was delivered and sent to us at the proper address.

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Gerts Y

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Verified Reviewer
| map-marker Miami, Florida

Nest thermostat

Google Nest - Nest thermostat

I tried to contact Nest's customer support (live person) for a week without any results. I have to return the learning thermostat.

It stopped working for me. Why is it so difficult to speak to support people?

Please let me know if I can talk to a support person. Please email me the telephone number to call.

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Gary B Dtg

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Verified Reviewer
| map-marker Vernal, Utah

Camera not working on doorbell

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There is nobody to talk to. I can't find anyone to work on my issue. The camera on the doorbell quit, and I can't get it back online.

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User's recommendation: Buy from a more reputable company. No way to get an issue resolved after you buy and install.

Ivan O Qro

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Verified Reviewer

Excellent customer service.

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I contacted customer service because I was paying for my subscription with a different email than the one that was linked to the account. This problem led me to not have the service.

Communication with customer service was excellent. They clearly explained everything to me in a professional and respectful manner.

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Preferred solution: Full refund

Hennessey Ojq

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Verified Reviewer
| map-marker Albany, New York

I have two nest thermostat stock on Google Home app

Google Nest - I have two nest thermostat stock on Google Home app

I have to nest thermostat. That is not responding to set up. Its stuck and continue set up in the Google Home.App

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Wanda m Kyk

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Verified Reviewer

Cancel subscription

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Need to cancel subscription. Did not order this feature, don't know how you got my info. Please cancel before I get the law involved. Thank you.

Wanda Munnings

6885 20th

Apt 305

Vero Beach, FL 32967

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Loss:
$43

Preferred solution: Full refund

Carmen A Orz

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Verified Reviewer
| map-marker Miami, Florida

AC Transformers blow

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After calling customer service when the heat wasn't displayed on the mode section of the thermostats, I was directed to remove the white cable from the C and place it in W1. I did this for both ACs.

This blew out the AC transformers and repairs cost $450.00. I'm so upset and its been over a week, a few calls later and no manager seems to exist.

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Laquan M Gyu

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Verified Reviewer

Need help with my google nest doorbell

Need help with my google nest doorbell

It won't connect. I need someone to help me connect my Nest doorbell.

Help, help, help me, please!

Help me, please. Help me, please.

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Loss:
$100
Pros:
  • I like the nest products

Preferred solution: Help