Contact Google Nest Customer Service
Google Nest Phone Numbers and Emails
Toll-Free Number:
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(855) 469-6378This number is currently not in service and simply goes to a voicemail
Customer Service:
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(650) 331-1127
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(855) 971-9121
Google Nest Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Google Nest is 6503311127. 70% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8554696378.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Google Nest is 6503311127. 70% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8554696378.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Google Nest mainly because of product/ service, request for information and account.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Google Nest Website:
Google Nest Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 11 am - 7 pm
Mailing Address:
1600 Amphitheatre Parkway
Mountain View, California 94043
How Good is Google Nest's Customer Service?
Summary of Google Nest Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Google Nest?
Product/ Service Question:
- “Problem with nest hub max”
- “Google nest products”
- “New product”
Request for Information Question:
- “Help setting up nest”
- “Nest aware questions”
- “Need help Nest Doorbell and Driveway Camera is on new WIFI Network”
Account Question:
- “Forgot my email and it never arrives in my inbox”
- “Add thermostat from my nest account”
- “Forgot my password”
Payments and Charges Question:
- “CAMERAS STOPPED CHARGING.”
- “A recent problem and I was making a payment”
- “I have a new debit card”
Website/ Application Question:
- “Installation problem”
- “App not working”
- “Ac installation”
Activation/ Cancellation Question:
- “Cancel service”
- “I want to Cancel something”
- “Need to cancel something need to cancel something”
Return/ Replace Question:
- “Changed routers”
- “Replace cameras”
- “Thermostat changing on its own”
Staff Question:
- “Transfer service”
- “Service is not what we paid for. Only getting 3 hours of video when it should be 30 days”
- “Stop service”
Shipping and Delivery Question:
- “Can’t get thermostat to connect to my phone”
- “Moved from location where nest products are located”
- “Can’t get thermostat to cool mode”
Refund Question:
- “My refund for the thermostat”
- “Refund”
- “I want my money back I didn't subscribe to this crap”
Cards Question:
- “New card”
- “New debt card”
- “Pin number”
Employment Question:
- “Where to put the W2 wire”
Other Question:
- “Power”
- “New hook up problems”
- “Best feature”
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