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Contact Google Nest Customer Service

Google Nest Phone Numbers and Emails

Toll-Free Number:

  • (855) 888-8209
Call customer service

Customer Service:

  • (650) 331-1127
  • (855) 469-6378
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How to Contact Google Nest?

Most Popular Number:

(855) 888-8209
Total calls: 36 815 Issues resolved: 492 Last call: Feb 6, 2025
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PissedConsumer Reporter

The Nest tech support phone number you can contact for general questions and help is 1-855-469-6378. You can call Google Nest customer service to report the product malfunction or for installation instructions. The Nest customer service hours for this contact are 24/7, so you can call whenever you need.

Another Google Nest phone number for customer care is 1-855-971-9121. It is also a Nest customer service phone number available 24/7. A live assistant is ready to help with your issues and answer your questions anytime, day and night. You can also request a call through their website.

You can also reach the company representative by dialing this Nest contact number: 1-650-331-1127.

You can contact Nest support via live chat 24/7. However, the time may change during public and bank holidays. To access the chat from their Help page click the Contact Us button. Answer simple questions concerning your inquiry and choose the Chat option. The live Nest customer support agent will enter the conversation within 1 minute and help you solve your problem. You can file your complaint or share suggestions via chat. It is also a convenient way to reach Nest technical support when the phone lines are busy or if you prefer writing to talking.

There is no direct email address to contact Google Nest support. However, you can email their customer care team through the website. Click the Question Mark icon in the top right corner of the main page to switch to the Help Center. Type your question or inquiry and click Next. Select the type of form according to your issue and fill it out with the required information. Provide the details of your concern and click Submit. Await the response from the customer service team with the suggested ways to resolve the issue or the information you’ve requested.

Google Nest Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Google Nest is 8558888209. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 13 minutes.

  • Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Google Nest Website:

Google Nest Help Center:

Corporate Office Address:

Google Store
76 9th Ave
Chelsea, New York
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 11 am - 7 pm


Mailing Address:

1600 Amphitheatre Parkway

Mountain View, California 94043

More contact details

Google Nest Customer Service Reviews

1.4 / 5
Bad
Kaleyah Huj
The worst treatment ever

I have literally spent two days trying to get to help to remove gen one nest account. I have never gotten to a live person.

I was told it was 5.00 to receive a call back from a person but they attempted to charge my card 45.00.

I will be removing all nest/Google cameras as they are useless without the ability to control who has access to them. Extremely disappointed.

Read full review
Akanksha Xfi
WiFi not working
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

All customers service number not working on google search, the Whatsapp do expect to rate customer services support

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Jayron Ikv
Overrated mediocre system
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It doesnt work the way its advertised and the experts dont know how to make the adjustment
All the recommendations made by the expert that was assigned to me didnt work and didnt even makes sense to me. We got nowhere.

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Tenley Rje
The tech support knowledge

The issue was that the thermostat kept the oil burner trying to restart after the set temp was reached. This would have damaged my oil pump without priming the pump.

This would cause my pump to freeze and causing a boiler failure. I PURCHASED 2 thermostat Identifying that in the off settings still sent power to the burner to start the unit.

The issue is the thermostat in the off settings still sends power signaling the temperature of 65 degrees has not been achieved. I will return the 2 thermostat today and purchase a different brand.

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How Good is Google Nest's Customer Service?

Nancy Iad
Nancy Iad
Feels Disappointed | Feb 01, 2025

I haven’t spoken to anyone

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Lanique Gwp
Lanique Gwp
Feels Disappointed | Jan 31, 2025

Very frustrating! Never was able to talk to an agent.

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Hiroshi Ztd
Hiroshi Ztd
Feels Disappointed | Jan 28, 2025

Poor!

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Virl Eiv
Virl Eiv
Feels Disappointed | Jan 25, 2025

No help from nest

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David R Qtq
David R Qtq
Feels Disappointed | Jan 25, 2025

Google Nest customer service stinks. 2 of the phone numbers listed on their website are no longer operational. In another listed number, I was on hold for almost an hr before I hung up after leaving a message that I wanted a call back. No one ever called. This was apparently the main number (ending in 8209). Another number was always busy for hrs. Why so many numbers for customer service? Why not one central number? I wasted hrs trying to get help. I will never buy another Nest product. Meanwhile I have 5 of their smoke detectors that are not working properly (and it isnt a battery problem).

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Scott R Khk
Scott R Khk
Feels Disappointed | Jan 21, 2025

They sent email with case # with no phone number to contact them directly...I replied to email to tell them cancel my account and still waiting

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Summary of Google Nest Customer Service Calls

51K TOTAL
CALLS
12:14 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Nest?

Product/ Service Question:

  • “I am unable to connect the nest mini to my wifi network”
  • “Nest is not working”
  • “Error code e299”

Request for Information Question:

  • “Need help to setup”
  • “Help install”
  • “Don’t understand how to work nest thermostat”

Account Question:

  • “Move nest aware subscription to new location”
  • “Subscription refund for cancelation”
  • “Remove family member from account”

Payments and Charges Question:

  • “Billing issues”
  • “Billing”
  • “Payment”

Website/ Application Question:

  • “Instalation”
  • “Can not get my app to recognize my nest speakers”
  • “Nest app issues”

Activation/ Cancellation Question:

  • “Need to renew my subscription”
  • “Cancel a subscription”
  • “Cancel subscription I’ve moved and still getting charged”

Return/ Replace Question:

  • “Need return label”
  • “Change plan”
  • “Trouble changing over from nest to google”

Staff Question:

  • “Add service”
  • “Council service”
  • “Customer service help neat”

Shipping and Delivery Question:

  • “Did not receive my replacement thermostat”
  • “I did not get the problem resolved”
  • “Set up equipment in new location”

Refund Question:

  • “Transfer or refund”
  • “Full refund”
  • “Refund”

Cards Question:

  • “Can't find pin number o. Thermostat”
  • “Nest wants a pin number”
  • “At 10pm every night, google asks for the PIN number to unlock front and back doors”

Employment Question:

  • “Where to put the W2 wire”

Other Question:

  • “Microphone”
  • “Mi air conditioner for s crazy”
  • “Router asaiatance”

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