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Contact Google Nest Customer Service

Google Nest Phone Numbers and Emails

Toll-Free Number:

  • (855) 469-6378
    This number is currently not in service and simply goes to a voicemail
Call customer service

Customer Service:

  • (650) 331-1127
  • (855) 971-9121
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How to Contact Google Nest?

Most Popular Number:

(855) 469-6378
This number is currently not in service and simply goes to a voicemail
Total calls: 4 514 Issues resolved: 42 Last call: Jul 8, 2025
author avatar
PissedConsumer Reporter

The Nest tech support phone number you can contact for general questions and help is 1-855-469-6378. You can call Google Nest customer service to report the product malfunction or for installation instructions. The Nest customer service hours for this contact are 24/7, so you can call whenever you need.

Another Google Nest phone number for customer care is 1-855-971-9121. It is also a Nest customer service phone number available 24/7. A live assistant is ready to help with your issues and answer your questions anytime, day and night. You can also request a call through their website.

You can also reach the company representative by dialing this Nest contact number: 1-650-331-1127.

You can contact Nest support via live chat 24/7. However, the time may change during public and bank holidays. To access the chat from their Help page click the Contact Us button. Answer simple questions concerning your inquiry and choose the Chat option. The live Nest customer support agent will enter the conversation within 1 minute and help you solve your problem. You can file your complaint or share suggestions via chat. It is also a convenient way to reach Nest technical support when the phone lines are busy or if you prefer writing to talking.

There is no direct email address to contact Google Nest support. However, you can email their customer care team through the website. Click the Question Mark icon in the top right corner of the main page to switch to the Help Center. Type your question or inquiry and click Next. Select the type of form according to your issue and fill it out with the required information. Provide the details of your concern and click Submit. Await the response from the customer service team with the suggested ways to resolve the issue or the information you’ve requested.

Google Nest Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Google Nest is 6503311127. 70% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 8554696378.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Google Nest Website:

Google Nest Help Center:

Corporate Office Address:

Google Store
76 9th Ave
Chelsea, New York
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 11 am - 7 pm


Mailing Address:

1600 Amphitheatre Parkway

Mountain View, California 94043

More contact details

Google Nest Customer Service Reviews

1.4 / 5
Bad
Jo Iho
Ring bell 6 digit
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No one answered the call. Gave me a website I have already tried.

Terrible customer service. No resolution

Fahad Bhh
Auto system is the worst
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

my internet was out so it caused my Nest to go out as well and with it being 91 degrees outside with no breeze for 3 days was the worse. I have asthma so it didn't help.

Need a system that will work without internet. So will be getting rid of the nest and especially since no help from Customer Service.

Burnett Rfq
Can’t get help
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Can not get a live person to help, the online help does not fix my problem. I need to speak to someone.

Aaisha Dle
Waited 5 hours on hold. Left 3 messages no call back. Went online and asked for call got one

Terrible wait. No call back. Online was helpful to get a call in one minute not very happy bad service

How Good is Google Nest's Customer Service?

Bertram Fjy
Bertram Fjy
Feels Disappointed | May 11, 2025

Miserable

Read full quote
John H Qmd
John H Qmd
Feels Disappointed | May 09, 2025

Still trying to talk to someone at nest to cancel my subscription

Read full quote
Pasquale Fql
Pasquale Fql
Feels Disappointed | May 03, 2025

CS was unfamiliar with the equipment and told me he couldn't help me with the thermostat because there are wires that pose a safety risk. There are no exposed wires. The unit is plug and play. But he insisted. I hung up.

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Robert W Zlg
Robert W Zlg
Feels Disappointed | Apr 17, 2025

No eay

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Frank P.
Frank P.
Feels Disappointed | Apr 14, 2025

Need better experience beyond the basic. Knowledge or training should be provided other than reading notes. Customer service should demonstrate confident with the Google item they're supporting.

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Jaya Csg
Jaya Csg
Feels Disappointed | Mar 27, 2025

Every call has been disconnected or busy. I have not been able to get help with the nest thermostat for months.

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Summary of Google Nest Customer Service Calls

55.5K TOTAL
CALLS
05:52 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Nest?

Product/ Service Question:

  • “Problem with nest hub max”
  • “Google nest products”
  • “New product”

Request for Information Question:

  • “Help setting up nest”
  • “Nest aware questions”
  • “Need help Nest Doorbell and Driveway Camera is on new WIFI Network”

Account Question:

  • “Forgot my email and it never arrives in my inbox”
  • “Add thermostat from my nest account”
  • “Forgot my password”

Payments and Charges Question:

  • “CAMERAS STOPPED CHARGING.”
  • “A recent problem and I was making a payment”
  • “I have a new debit card”

Website/ Application Question:

  • “Installation problem”
  • “App not working”
  • “Ac installation”

Activation/ Cancellation Question:

  • “Cancel service”
  • “I want to Cancel something”
  • “Need to cancel something need to cancel something”

Return/ Replace Question:

  • “Changed routers”
  • “Replace cameras”
  • “Thermostat changing on its own”

Staff Question:

  • “Transfer service”
  • “Service is not what we paid for. Only getting 3 hours of video when it should be 30 days”
  • “Stop service”

Shipping and Delivery Question:

  • “Can’t get thermostat to connect to my phone”
  • “Moved from location where nest products are located”
  • “Can’t get thermostat to cool mode”

Refund Question:

  • “My refund for the thermostat”
  • “Refund”
  • “I want my money back I didn't subscribe to this crap”

Cards Question:

  • “New card”
  • “New debt card”
  • “Pin number”

Employment Question:

  • “Where to put the W2 wire”

Other Question:

  • “Power”
  • “New hook up problems”
  • “Best feature”

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Arlo
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1.2 out of 5
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