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Contact Google Nest Customer Service

Google Nest Phone Numbers and Emails

Toll-Free Number:

  • (855) 469-6378
    This number is currently not in service and simply goes to a voicemail
Call customer service

Customer Service:

  • (650) 331-1127
  • (855) 971-9121
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Google Nest Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Google Nest is 6503311127. 62% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8554696378.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Google Nest?

Most Popular Number:

(855) 469-6378
This number is currently not in service and simply goes to a voicemail
Total calls: 6 708 Issues resolved: 84 Last call: Nov 12, 2025

The Nest tech support phone number you can contact for general questions and help is 1-855-469-6378. You can call Google Nest customer service to report the product malfunction or for installation instructions. The Nest customer service hours for this contact are 24/7, so you can call whenever you need.
Another Google Nest phone number for customer care is 1-855-971-9121. It is also a Nest customer service phone number available 24/7. A live assistant is ready to help with your issues and answer your questions anytime, day and night. You can also request a call through their website.
You can also reach the company representative by dialing this Nest contact number: 1-650-331-1127.

You can contact Nest support via live chat 24/7. However, the time may change during public and bank holidays. To access the Google Nest chat, you can do the following:

  • Visit the official website and scroll to the bottom of the homepage.
  • Select the Contact Us option in the Support section.
  • Answer simple questions concerning your inquiry and provide the required contact info.
  • Choose the Chat option and type your question to initiate the chat session.

The live Nest customer support agent will enter the conversation within 1 minute and help you solve your problem. You can file your complaint or share suggestions via chat. It is also a convenient way to reach Nest technical support when the phone lines are busy or if you prefer writing to talking.

There is no direct email address to contact Google Nest support. However, you can email their customer care team through the website. Click the Question Mark icon in the top right corner of the main page to switch to the Help Center. Type your question or inquiry and click Next. Select the type of form according to your issue and fill it out with the required information. Provide the details of your concern and click Submit. Await the response from the customer service team with the suggested ways to resolve the issue or the information you’ve requested.

PissedConsumer Club

Contact Information

Google Nest Website:

Google Nest Help Center:

Corporate Office Address:

Google Store
76 9th Ave
Chelsea, New York
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 11 am - 7 pm


Mailing Address:

1600 Amphitheatre Parkway

Mountain View, California 94043

More contact details

Google Nest Customer Service Reviews

1.4 / 5
Bad
Arista Tqe
No help - automated system said things that I did not understand
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1.0

Not good - no help - need to talk with an agent - why 100 symbols - I dont know how to charge the battery

Broyce H
Confused
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3.0

Keeping camera integrated with adt & nest keeps acting up...deleted cameras show back up... it's a pain

Dung Pwe
Google Nest Thermostat
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1.0

Awaiting a return call that hasn't happened. The customer service is terrible. The wait time on hold was more than 30 minutes with no response.

Halston Ary
I still need help
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3.0

I still need help please call me back. I think I need to renew my prescription.

Still not working.

I still need help. Still not working.

How Good is Google Nest's Customer Service?

Dan M Zti
Dan M Zti
Feels Disappointed | Nov 10, 2025

HORRIFIC SUPPORT. BOUGHT A NEST STAT AND THE GOOGLE HOME APP SETUP DOES NOT WORK, AND NO ONE TO HELP. NOW I HAVE NO HEAT!!!!!!!

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Melody Z Cat
Melody Z Cat
Feels Disappointed | Oct 11, 2025

Never got any help

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Camarion Air
Camarion Air
Feels Disappointed | Sep 09, 2025

I didn’t receive any response from Google Nest and still can’t open up my Nest camera on my iPad. Your customer service doesn’t work at all. You send a verification code to YouTube that I access instead of sending me an email that I can respond to. It’s impossible to talk with a person that can actually fix my problem know one will answer my phone calls. You have blocked my password time and time again but I am still able to us my iPhone to open up my nest camera using my password. I pay my monthly fee for my Nest camera but am unable to open it on my iPad. I am a very unhappy customer!!!

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Shanya Hue
Shanya Hue
Feels Disappointed | Aug 22, 2025

I didn’t get a straight answer about my overcharge and was told Google does not do refunds. Then I was told if the extra money was taken from account to call back and to also call my bank and stop payment. Then he could advise me of the next steps to take

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Robert C Clm
Robert C Clm
Feels Disappointed | Aug 22, 2025

Automated system could not answer my question and put me in a loop!
Was never able to talk to a live person because I was stuck in your loop

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Nannette Sah
Nannette Sah
Feels Disappointed | Jul 23, 2025

This camera has only been up a few months, and a technician had to come to hook it up. I am not able to get up on a ladder easily I am handicapped. I would like someone to call me. 774-400-****

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Summary of Google Nest Customer Service Calls

58.3K TOTAL
CALLS
03:10 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Nest?

Product/ Service Question:

  • “Nest not connecting to Alexa”
  • “Technical support”
  • “Warranty”

Request for Information Question:

  • “Nest thermostat help”
  • “Customer support”
  • “Help install”

Account Question:

  • “Won't unlock,,,,password code incorrect”
  • “Nest won’t unlock..not working”
  • “Need to reset password for nest app”

Payments and Charges Question:

  • “Billing”
  • “They continue to charge the membership and I no longer have the camera in service”
  • “Trying to pay my bill my cameras are not working”

Website/ Application Question:

  • “Nest app says thermostat is offline.”
  • “App shows thermostat is offline”
  • “Move app to new phone”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Subscribe status”
  • “Want to cancel my account”

Return/ Replace Question:

  • “Need to change wi fi password”
  • “To get my door, Yale lock online to change my combination”
  • “Need a replacement”

Staff Question:

  • “Customer service”
  • “Customer service help neat”
  • “Need to end Service for my mother moving”

Shipping and Delivery Question:

  • “Can get the app to connect to wifi”
  • “I did not receive the email to get a discounted nest due to my current nest support ending.”
  • “Device location problems”

Refund Question:

  • “Refund on Google survalence mountain view camera”
  • “Refund”
  • “Refund for service I didn't order”

Cards Question:

  • “Need to reset my PIN to thermostat”
  • “Lost pin number”
  • “New card”

Employment Question:

  • “Where to put the W2 wire”

Other Question:

  • “Can't use my phone remote for my thermostat”
  • “Lost thermostats”
  • “Having trouble with my new nest cameras”

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