Contact Google Nest Customer Service
Google Nest Phone Numbers and Emails
Toll-Free Number:
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(855) 888-8209
Customer Service:
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(650) 331-1127
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(855) 469-6378
Google Nest Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Google Nest is 8558888209. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 13 minutes.
Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Google Nest Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Google Nest is 8558888209. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 13 minutes.
Be prepared for the call as Google Nest may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Google Nest mainly because of product/ service, request for information and account.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Google Nest Website:
Google Nest Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 11 am - 7 pm
Mailing Address:
1600 Amphitheatre Parkway
Mountain View, California 94043
How Good is Google Nest's Customer Service?
Summary of Google Nest Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Google Nest?
Product/ Service Question:
- “I am unable to connect the nest mini to my wifi network”
- “Nest is not working”
- “Error code e299”
Request for Information Question:
- “Need help to setup”
- “Help install”
- “Don’t understand how to work nest thermostat”
Account Question:
- “Move nest aware subscription to new location”
- “Subscription refund for cancelation”
- “Remove family member from account”
Payments and Charges Question:
- “Billing issues”
- “Billing”
- “Payment”
Website/ Application Question:
- “Instalation”
- “Can not get my app to recognize my nest speakers”
- “Nest app issues”
Activation/ Cancellation Question:
- “Need to renew my subscription”
- “Cancel a subscription”
- “Cancel subscription I’ve moved and still getting charged”
Return/ Replace Question:
- “Need return label”
- “Change plan”
- “Trouble changing over from nest to google”
Staff Question:
- “Add service”
- “Council service”
- “Customer service help neat”
Shipping and Delivery Question:
- “Did not receive my replacement thermostat”
- “I did not get the problem resolved”
- “Set up equipment in new location”
Refund Question:
- “Transfer or refund”
- “Full refund”
- “Refund”
Cards Question:
- “Can't find pin number o. Thermostat”
- “Nest wants a pin number”
- “At 10pm every night, google asks for the PIN number to unlock front and back doors”
Employment Question:
- “Where to put the W2 wire”
Other Question:
- “Microphone”
- “Mi air conditioner for s crazy”
- “Router asaiatance”
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