Google Nest
Google Nest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1570 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Zero customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1570 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Zero customer support.58% of users think that Google Nest should improve its Customer Service.
58% of users say that they won't use Google Nest in the future for similar services or products.Recent recommendations regarding this business are as follows: "Not recommended", "Don’t buy anything from Google nest, there is no support and I want my money back on EVERYTHING!", "Absolutely", "use another company", "Do not do business with thease scam artists".
Most users ask Google Nest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Doorbell not connecting
Not connecting to Nest or Google Home app.
It is ringing my doorbell inside but not showing up on apps.
Says connected to a different account.
The doorbell has been in this house since purchased. Stopped working when the router was changed.
I really need a customer service tech to call me before my wife makes me buy a Ring doorbell.
Preferred solution: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
NEST HUB PROBLEM
I am having trouble with the picture and photo quality with my nest hub as you can see in the picture and video which I forward to you . I tried to unplug the device and plugged it back in ten minutes after to no avail.
The problem seems to continue please contact me to resolve this problem at your earliest convenience . Thank you !
Preferred solution: To you to solve this with my nest hub. I can’t see the clear quality that appears from my google door bell . The video appears blurry that inconvenience me security wise to see who is at my door.
User's recommendation: Absolutely
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest thermostat malfunction.. Again
Second Nest thermostat malfunction in 6 months. This time, it will not retain battery, causing unit failure.
The current outside temperature is at 17 degrees and I am unable to reach a representative. I have a newborn and cannot allow my home temperature to drop.
Please reach out to me immediately. I am extremely unsatisfied!
Preferred solution: Full refund
User's recommendation: None, had nothing but problems.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
No QR code or number in thermostat box
DAfter 1 hour and 15 minutes no one answered. I have a 33 year old bird, 2 sick dogs and cant get them heat or air.
I need HELP. My unit was installed on the product or box there is no QR code or the 11 or 13 numbers I forget how many. I tried to go online no help. I have the model and serial numbers.
Im 67 and cold at night, hot in days. Please help me, Ill be so grateful.
User's recommendation: Don’t buy this, no support at all.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Disputanta, Virginia
Money not being refunded
Geting nowhere
I got charged $80.00 for a subscription I did not want or need. It's been over a month now and still nothing.
They keep gaining access to my email and keep lying, sending me to a million different people and getting nowhere. Then someone tells me it was processed, and guess what, still nothing.
User's recommendation: Don't. Do it unless the.refund cuz they might get you too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus on my replacement
I'm writing to file a complaint regarding the inadequate and frustrating customer service I have experienced with Google Nest.
On January 9th, 2025, my Google Nest thermostat stopped working. Since the device is still under warranty, I contacted Google Nest customer support for assistance. After following several troubleshooting suggestions that failed to resolve the issue, the support team issued a shipping label so I could return the defective device. In return, they promised to send me a refurbished replacement.
I received the replacement on January 16th, but upon opening the package, I discovered that it was incomplete; it was missing the back panel necessary to connect the wires. I immediately contacted customer service to report the issue. Again, they issued another shipping label, and I returned the incomplete replacement device to their warehouse, trusting they would send a proper replacement.
According to FedEx tracking, the warehouse received the returned device on January 21st. I followed up with Google Nest customer service to inquire about the status of the replacement. To my disappointment, they were unclear about the process and unable to provide any definitive timeline or resolution. Despite my efforts to expedite the process by providing proof of return and a signed receipt, there has been no progress or clarity.
This experience has been extremely frustrating, time-consuming, and unacceptable for a product under warranty. I expect Google Nest to fulfill its commitment to provide me with a functioning replacement device in a timely manner. Additionally, I request a clear and detailed explanation of why this process has been so poorly managed.
I trust you can assist in addressing this issue with Google Nest and ensuring the company upholds its obligations to its customers.
Thank you for your time and assistance.
Sincerely,
Jackie Rogers
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Don’t buy Google Neat thermostat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Heatlink gone dead no lights no power
Heatlink gone dead no lights no power
Need a new one sent out
Sean Redmond
6 bellfield springs
Enniscorthy
Co Wexford
Ireland
Y21k2c0
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Matmata, Gabes
No QR code or number in thermostat box
I attempted to do this online after the thermostat was installed, but there was no QR code or long numbers to program. I was online for 1 hour and 15 minutes for an unanswered call, but I received no aid.
I have a 33-year-old bird and two sick, old dogs. I need heat and air. I have the model and serial numbers. Can someone please help?
Do not buy this from Nest; there is no support, and you cannot get in touch with anyone for help either online or by phone. There were actually dried worms in the box as well.
- Its pretty
- No support nor help
Preferred solution: Help to get this working
User's recommendation: Don’t buy this, no support at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Thermostat won't respond
This product SUCKS and you can not talk with anyone that will help me !!! The thermostat is set to 73 and if you leave and return the temp is set to 76 with the leaf present - my heater runs 10 to 12 hrs per day no matter what you set the temperature. I turned everything off and it still runs all day -
Can someone please help me!!!
User's recommendation: DO NUT PURCHASE A NEST THERMOSTAT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Missing Customer Service
Initial purchase of Nest was great. Customer service was great, very helpful.
Recently tried to move system to new phone. THERE IS NO CUSTOMER SERVICE. All phone numbers have been disconnected. No human available to help customers.
Alternative:
1. "Community of users" Lots of questions posed, no answers.
Just going in circles.
2. Buy a simple thermostat that doesn't require high-tech professionals to service customers.
The actual cost savings of a Nest thermostat is minimal.
User's recommendation: ABSOLUTELY NOT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Low battery
I got low battery twice since I installed the thermostat last month. I wonder if I can return it. Thank you so much!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest doorbell
I purchased two Google doorbell cameras and when I charged them, the blue light stayed on. The light is supposed to be white when fully charged.
Preferred solution: How do I get my doorbell to charge, I purchased a new charger from Amazon and that didn’t work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest connection
One you sell the product there is no way to contact your company. My nest work for month then it quit I tries so many time to correct but the problem is not my internet is your software.
The Google Nest has made me lose a lot of time and money.
La última vez que funcionó fue en el 2022.
Cambié la red a más rápida y nada.
También es tan difícil localizar a esta cuenta. Prácticamente estás comprando un producto que deja de funcionar.
Preferred solution: A replacement
User's recommendation: Recall them
Red Deer, Alberta
One of my cameras is in black-and-white and I don’t know why
I called the number and it rings busy
$&&&&&$$$$$&$$$$$:::;)$&&&&&
I dont know why you need 100 symbols. I am telling you the problem was that one camera is black and white.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Oakland, California
Why is my Nest cam 2 outdoor not holding a charge when always plugged in
I now have two older Nest cam cameras and two new Nest Cam 2. I need to talk to somebody because these cameras run low on batteries even though theyre plugged in should I change some settings or should I return the camera cameras?
I need to talk to a human being. Call me at 510 326-****.
These are security cameras they should be on at all times monitoring for movement. I got some message that says this will use batteries, even if plugged in.
Philadelphia, Pennsylvania
Problema con mi doorbell
Google nest never answered phone calls and never help to resolve the problem or any issue with the products that they selling.
User's recommendation: Get better service
Google Nest FAQs
To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.
To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.
The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.
To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.
Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.
If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.
If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.
To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.
Brands Related to Google Nest
YouTube TV
“I am being double-billed for YouTube TV, and have been since March.I haven't been able to get a live...“
YouTube
“Review: YouTube - A Digital Colosseum of Cats and Chaos (and Occasionally, Education) YouTube, a digital...“
Google Play
“I sent someone the $200 gift card, and he tried to withdraw the money but there was none on it. So, what...“
Google Pay
“Charged for something I didn't know what it is I not sure but my 3yr old might of paid for something and...“
Companies Similar to Google Nest
Honeywell
“The feeding tube is broken on my Honeywell humidifier, part number 8, serial number HE220A1002. I don't...“
Apple
“While working security at the APPLE MAIN PLACE store in Naperville, Ive observed APPLE SR. MANAGER, GARY...“
Ring Security
“I am writing to express my dissatisfaction with the handling of my recent issue regarding my Ring...“
Arlo
“It appeared then disappeared when we went to view it at 4:17 am. We had another camera capturing him...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Customer service s poor....I have been on hold for over 45 minutes