Google Nest
Google Nest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1483 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Zero customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1483 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Zero customer support.50% of users think that Google Nest should improve its Customer Service.
50% of users say that they won't use Google Nest in the future for similar services or products.Recent recommendations regarding this business are as follows: "If your not tech savvy these devices will give you trouble within a year or so.", "Please call", "DO NUT PURCHASE A NEST THERMOSTAT", "Answer the phone.", "Buy ring".
Most users ask Google Nest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Google Nest Reviews
"Can’t connection"
Representative got me logged back in to my nest. Very patient, methodical, and knowledgeable. He explained every step. Took about 20 minutes, start to finish .
"Smoke alarms going off unexpectedly same time everyday"
Anything would be better. Nobody answers any phone or calls you back. Is there any Nest customer service? Two of the phone numbers given on your poor-quality...
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Verified Reviewer
PIN code reset
We mistakenly entered the wrong pin code and we don't remember that PIN code.
Preferred solution: I wanted to get help to reset my pin code
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nest thermostat malfunction.. Again
Second Nest thermostat malfunction in 6 months. This time, it will not retain battery, causing unit failure.
The current outside temperature is at 17 degrees and I am unable to reach a representative. I have a newborn and cannot allow my home temperature to drop.
Please reach out to me immediately. I am extremely unsatisfied!
Preferred solution: Full refund
User's recommendation: None, had nothing but problems.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Disputanta, Virginia
Money not being refunded
Geting nowhere
I got charged $80.00 for a subscription I did not want or need. It's been over a month now and still nothing.
They keep gaining access to my email and keep lying, sending me to a million different people and getting nowhere. Then someone tells me it was processed, and guess what, still nothing.
User's recommendation: Don't. Do it unless the.refund cuz they might get you too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Missing Customer Service
Initial purchase of Nest was great. Customer service was great, very helpful.
Recently tried to move system to new phone. THERE IS NO CUSTOMER SERVICE. All phone numbers have been disconnected. No human available to help customers.
Alternative:
1. "Community of users" Lots of questions posed, no answers.
Just going in circles.
2. Buy a simple thermostat that doesn't require high-tech professionals to service customers.
The actual cost savings of a Nest thermostat is minimal.
User's recommendation: ABSOLUTELY NOT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nest doorbell
I purchased two Google doorbell cameras and when I charged them, the blue light stayed on. The light is supposed to be white when fully charged.
Preferred solution: How do I get my doorbell to charge, I purchased a new charger from Amazon and that didn’t work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nest connection
One you sell the product there is no way to contact your company. My nest work for month then it quit I tries so many time to correct but the problem is not my internet is your software.
The Google Nest has made me lose a lot of time and money.
La última vez que funcionó fue en el 2022.
Cambié la red a más rápida y nada.
También es tan difícil localizar a esta cuenta. Prácticamente estás comprando un producto que deja de funcionar.
Preferred solution: A replacement
User's recommendation: Recall them
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Verified Buyer |
Oakland, California
Why is my Nest cam 2 outdoor not holding a charge when always plugged in
I now have two older Nest cam cameras and two new Nest Cam 2. I need to talk to somebody because these cameras run low on batteries even though theyre plugged in should I change some settings or should I return the camera cameras?
I need to talk to a human being. Call me at 510 326-****.
These are security cameras they should be on at all times monitoring for movement. I got some message that says this will use batteries, even if plugged in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ontario, California
Thermostat not adding to app
Need help with speaking to a person to assist me with this issue please call me back to speak with you regarding my concerns
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ripon, Wisconsin
Thermostat
Never got thru on phone number. Would ring once then go to busy signal. Tried over 10 times.
I have never spoken to anyone!!! I called 185******** numerous times, but it was always busy.
I left a message at 165********, but have not heard back. I need someone to assist with a warranty claim. This thermostat is less than a year old.
I had to have an HVAC specialist come out to troubleshoot, and they ultimately replaced the thermostat. Now, the unit is working as it should.
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Verified Reviewer
Google deceptive advertising
I am writing this review to express my disappointment with Nest/ Google. I received an email from Nest with a promotional offer of a free indoor Nest camera if you pay in full for a Nest aware subscription.
After paying, I was informed that I would get a email about the offer. After not getting any email I called customer service, and they had no record of this offer. Then they said the offer was for Nest Aware plus. I then found the email stating that was not correct.I submitted the email to review and was told I wasn't eligible because I had Nest Aware previously and the offer was for new customers.
This company sends emails to previous customers so they can pay in full for subscription instead of monthly so you can't cancel. And offer a free camera if you pay for the service. They are deceptive and dishonest.
I will never purchase another product from this company. They intentionally do this to get more revenue which is unacceptable.
- Poor customer support an no access to technical support services
- Deceptive advertising
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Faiyum, El Faiyum
Google Nest Thermostat not working properly
It stopped working. It has a little green light that flashes but will not come on.
It's not working and hasn't worked in two weeks now. I tried to take it back to the store, but they couldn't help.
- I was able to let my home temperature when i was away from home
- I need help and unable to get help
Preferred solution: I would like to receive a Google Nest Thermostat that works properly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Google Nest problem
It is difficult to get anyone into conversation about a Google Nest problem. I have a device that was working for a year and now wont connect to the internet and show a low battery message. Ive had it confirmed by an HVAC professional but now cant seem to get any answers on repair/replacement.
User's recommendation: Question purchases that have no human to respond to problems.
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Verified Reviewer |
Melrose Park, Illinois
Resolved: Warrant support
Company fixed the issue and I have been provided with apology. I was able to talk with a technician and problem was resolved.
The warranty on the Nest device expires on August 12, 2028. The Nest computer says it has already expired; photo enclosed.
- Nice to have connection with my devices
- Difficult to use
Preferred solution: A replacement device under the warranty plan
User's recommendation: Make chatting an option
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need replacement Thermostat
I'm left with no heat I need a replacement thermastate asap and I'm not getting anyone on a direct line
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Verified Reviewer |
New York, New York
Need help setting up your thermostat
Cannot get it to stay on one temperature it goes back and forth need to know how to set it to stay on one temperature it cuts off when I don't want the heat to cuts off if I can't get help I might as well take it off and go back to my old one I like the thermostat I like it because it wireless I can turn the heat on when I'm not home
I have the same problem. Can't set pre-sets as per instructions. Very frustrating!!!
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Verified Reviewer |
Naas, Co Kildare
Trying to get satisfaction
I bought a Nest learning thermostat. Trying to connect hot water and heat independently on the box is easy, but my electrician has spent hours on it with no joy. And it's not a 3rd generation.
Google Nest FAQs
To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.
To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.
The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.
To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.
Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.
If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.
If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.
To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.
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Customer service s poor....I have been on hold for over 45 minutes