Google Nest
Google Nest Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has a 1.6 star rating from 1,415 reviews; 12% would recommend it, with 84% unfavorable and 8% positive feedback indicating overall customer dissatisfaction.
Positive Feedback
Some users note functioning cameras and generally good product features when devices work as intended.
Negative Feedback / Risk Areas
- Many Google Nest reviews cite inability to reach live support and consistently poor customer service.
- Google Nest customer complaints frequently describe connectivity and setup failures that remain unresolved.
- Customers report billing and refunds issues tied to subscriptions and unexpected charge problems.
- Several say products are discontinued or lose promised features without ongoing support.
Key Takeaways for Future Customers
- Expect limited phone support; verify technical help options before purchase.
- Confirm refund and subscription policies up front to avoid billing disputes.
- Check device compatibility and recent reviews for long‑term software support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has a 1.6 star rating from 1,415 reviews; 12% would recommend it, with 84% unfavorable and 8% positive feedback indicating overall customer dissatisfaction.
Positive Feedback
Some users note functioning cameras and generally good product features when devices work as intended.
Negative Feedback / Risk Areas
- Many Google Nest reviews cite inability to reach live support and consistently poor customer service.
- Google Nest customer complaints frequently describe connectivity and setup failures that remain unresolved.
- Customers report billing and refunds issues tied to subscriptions and unexpected charge problems.
- Several say products are discontinued or lose promised features without ongoing support.
Key Takeaways for Future Customers
- Expect limited phone support; verify technical help options before purchase.
- Confirm refund and subscription policies up front to avoid billing disputes.
- Check device compatibility and recent reviews for long‑term software support.
Media from reviews
Sun City West, Arizona
Call said port.google.com. Thanks for calling.
I called and got an automated voice saying thank you and just hung up. Tried again and it failed again.
Spartanburg, South Carolina
Nest floodlight
Changed internet service and we don't know how to set the flood camera up with the new one. We need help setting it up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belvidere, Illinois
Can't connect to new router and wifi
Nothing, nothing, nothing, nothing with doorbell camera and Google Home and Google Mini will not set up.
Preferred solution: Get set up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a replacement
Nest is less than 3 years old and is not working; it needs to be replaced. Went to Home Depot; they can't find it.
Preferred solution: Full refund
User's recommendation: Need customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest speaker is not connecting
No one answered to help. Investing in this Google nest speaker was the worst purchase Ive ever made!
- No pros at this time until they fix it
- All cons
Preferred solution: Refund due to lack of support and ownership of your product!
User's recommendation: Don’t bye, there is no support!
Nashville, Tennessee
Somebody keep taking money using Google play
Somebody took money from my account. I got a new phone, email, and cash app card, and someone is trying to take my money every day.
- Camera
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with thermostat
Refused to install. I need someone to help me out. PPPPP please help me out with my thermostat ASAP, please.
Port Clinton, Ohio
Did not resolve any issues
Nest does not work with the app and theres no resolution
The nest says there is a problem with connecting to the service and we have already unplugged and re-plugged the router and the Internet
User's recommendation: Give specific options for resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
No longer get notifications alerts
No longer get notification alerts on Google nestware camera. Called and someone hung up. Very disappointing.
- Worked well for a long time
- Now they are ignoring me
Preferred solution: Send my notifications again please help me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am trying to get a hold of them. This is the third time that my Google nest camera doorbell is not charging correctly and it keeps telling me that it has low battery when it doesn't.
First of all, it has me charging the battery approximately every 2 to 3 weeks, which is ridiculous. This will be the third time I'm going to have to get a new Google Nest camera.
The man that came over to install the last one told me that the one that I have has been faulty from the beginning.
I am not paying for a new camera, and I'm not paying for someone to come out. Why would they charge me for their faulty product?
User's recommendation: Make sure is that the doorbell camera that you get has good reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot sign in to view camera
Somehow got signed off camera, unable to get back on, unable to get any help. No phone number to call to speak to a person; not able to communicate via internet due to.
I'm missing senior citizen.
Never had such a terrible experience. Worst company I ever dealt with.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was double charged
You took money from my accounts that I did not sign up for. I only paid 10.00 a month for the past 2 years, no more or less. Please put my funds back now, or I will seek an attorney.
Preferred solution: Full refund
Hampton, Georgia
Trying to login to my nest thermostat’s
I lost My password and email to login and I tried resting both of my nest thermostats now I keep seeing her go to Google Home and I cant login
- Nest had great support and great smart thermostat
Preferred solution: Help to login my account
Pittsburg, California
No power error
Mo power error on my nest thermostat despite showing up on the controls after charging for about 20 minutes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI Need help, To Reset my e-mail
A chase. The Ring Doorbell and I forgot my email I need to reset.
Can you please help me? Because all my cameras and the Ring Doorbell are not working. I changed the cameras and I can't solve the issue because I need to reset my email.
Somebody help me, but it doesn't work. I need to contact you guys.
Preferred solution: Help, To Reset my e-mail
Baton Rouge, Louisiana
I cannot get my cameras to connect to my new wifi
Ive called a dozen times and asked for a call back & my phone never rings & they just tell me to start over again. I sware I know the serial number by heart.
I have been working on this day & night, and I cant get any help.
This is ridiculous. I need someone (NOT A BOT) to call me back at 1-25*-***-****!!!
Preferred solution: Someone to help me
User's recommendation: NEVER BUY NEST PRODUCTS!!!
Google Nest FAQs
To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.
To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.
The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.
To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.
Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.
If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.
If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.
To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.
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