Leen Zcb

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Verified Reviewer
| map-marker London, Ontario

Garbage service

Answer the phone with a real person Never been more frustrated .. with such horrible service .. zero service

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Pascal B Jjj

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Nest thermostat malfunction.. Again

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Google Nest - Nest thermostat malfunction.. Again
Contains 1 confidential file for company representatives

Second Nest thermostat malfunction in 6 months. This time, it will not retain battery, causing unit failure.

The current outside temperature is at 17 degrees and I am unable to reach a representative. I have a newborn and cannot allow my home temperature to drop.

Please reach out to me immediately. I am extremely unsatisfied!

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Preferred solution: Full refund

User's recommendation: None, had nothing but problems.

Thomas H Drj

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Verified Reviewer
| map-marker Disputanta, Virginia

Money not being refunded

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Google Nest - Money not being refunded
Contains 2 confidential files for company representatives
Updated by user Dec 18, 2024

Geting nowhere

Original review Dec 18, 2024

I got charged $80.00 for a subscription I did not want or need. It's been over a month now and still nothing.

They keep gaining access to my email and keep lying, sending me to a million different people and getting nowhere. Then someone tells me it was processed, and guess what, still nothing.

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User's recommendation: Don't. Do it unless the.refund cuz they might get you too

1 comment
Guest

Customer service s poor....I have been on hold for over 45 minutes

Jackie R Zpj

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Verified Reviewer

Status on my replacement

Google Nest - Status on my replacement

I'm writing to file a complaint regarding the inadequate and frustrating customer service I have experienced with Google Nest.

On January 9th, 2025, my Google Nest thermostat stopped working. Since the device is still under warranty, I contacted Google Nest customer support for assistance. After following several troubleshooting suggestions that failed to resolve the issue, the support team issued a shipping label so I could return the defective device. In return, they promised to send me a refurbished replacement.

I received the replacement on January 16th, but upon opening the package, I discovered that it was incomplete; it was missing the back panel necessary to connect the wires. I immediately contacted customer service to report the issue. Again, they issued another shipping label, and I returned the incomplete replacement device to their warehouse, trusting they would send a proper replacement.

According to FedEx tracking, the warehouse received the returned device on January 21st. I followed up with Google Nest customer service to inquire about the status of the replacement. To my disappointment, they were unclear about the process and unable to provide any definitive timeline or resolution. Despite my efforts to expedite the process by providing proof of return and a signed receipt, there has been no progress or clarity.

This experience has been extremely frustrating, time-consuming, and unacceptable for a product under warranty. I expect Google Nest to fulfill its commitment to provide me with a functioning replacement device in a timely manner. Additionally, I request a clear and detailed explanation of why this process has been so poorly managed.

I trust you can assist in addressing this issue with Google Nest and ensuring the company upholds its obligations to its customers.

Thank you for your time and assistance.

Sincerely,

Jackie Rogers

View full review
Loss:
$150
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: Don’t buy Google Neat thermostat

Randy C Fns

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Verified Reviewer
| map-marker Detroit, Michigan

Missing Customer Service

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Google Nest - Missing Customer Service

Initial purchase of Nest was great. Customer service was great, very helpful.

Recently tried to move system to new phone. THERE IS NO CUSTOMER SERVICE. All phone numbers have been disconnected. No human available to help customers.

Alternative:

1. "Community of users" Lots of questions posed, no answers.

Just going in circles.

2. Buy a simple thermostat that doesn't require high-tech professionals to service customers.

The actual cost savings of a Nest thermostat is minimal.

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User's recommendation: ABSOLUTELY NOT

Cliffie Dct

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Thermostat won't respond

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Google Nest - Thermostat won't respond

This product SUCKS and you can not talk with anyone that will help me !!! The thermostat is set to 73 and if you leave and return the temp is set to 76 with the leaf present - my heater runs 10 to 12 hrs per day no matter what you set the temperature. I turned everything off and it still runs all day -

Can someone please help me!!!

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User's recommendation: DO NUT PURCHASE A NEST THERMOSTAT

Orlando E Nvg

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Nest doorbell

Google Nest - Nest doorbell
Contains 1 confidential file for company representatives

I purchased two Google doorbell cameras and when I charged them, the blue light stayed on. The light is supposed to be white when fully charged.

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Preferred solution: How do I get my doorbell to charge, I purchased a new charger from Amazon and that didn’t work

Yenny W Ziq

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Verified Reviewer

Nest connection

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Google Nest - Nest connection
Updated by user Jan 14, 2025

One you sell the product there is no way to contact your company. My nest work for month then it quit I tries so many time to correct but the problem is not my internet is your software.

Original review Jan 12, 2025

The Google Nest has made me lose a lot of time and money.

La última vez que funcionó fue en el 2022.

Cambié la red a más rápida y nada.

También es tan difícil localizar a esta cuenta. Prácticamente estás comprando un producto que deja de funcionar.

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Preferred solution: A replacement

User's recommendation: Recall them

Jacquelyn Ens

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Verified Buyer
| map-marker Oakland, California

Why is my Nest cam 2 outdoor not holding a charge when always plugged in

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Google Nest - Why is my Nest cam 2 outdoor not holding a charge when always plugged in
Contains 1 confidential file for company representatives

I now have two older Nest cam cameras and two new Nest Cam 2. I need to talk to somebody because these cameras run low on batteries even though theyre plugged in should I change some settings or should I return the camera cameras?

I need to talk to a human being. Call me at 510 326-****.

These are security cameras they should be on at all times monitoring for movement. I got some message that says this will use batteries, even if plugged in.

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Norine Fgx
map-marker Philadelphia, Pennsylvania

Problema con mi doorbell

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Google Nest - Problema con mi doorbell
Google Nest - Problema con mi doorbell - Image 2

Google nest never answered phone calls and never help to resolve the problem or any issue with the products that they selling.

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User's recommendation: Get better service

Roshon Ikt

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Verified Reviewer
| map-marker Ontario, California

Thermostat not adding to app

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Google Nest - Thermostat not adding to app

Need help with speaking to a person to assist me with this issue please call me back to speak with you regarding my concerns

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Michael D Zvk

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Verified Buyer
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Verified Reviewer
| map-marker Ripon, Wisconsin

Thermostat

Google Nest - Thermostat
Google Nest - Thermostat - Image 2
Contains 1 confidential file for company representatives
Updated by user Nov 27, 2024

Never got thru on phone number. Would ring once then go to busy signal. Tried over 10 times.

Original review Nov 26, 2024

I have never spoken to anyone!!! I called 185******** numerous times, but it was always busy.

I left a message at 165********, but have not heard back. I need someone to assist with a warranty claim. This thermostat is less than a year old.

I had to have an HVAC specialist come out to troubleshoot, and they ultimately replaced the thermostat. Now, the unit is working as it should.

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Gary J Zxl

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Verified Reviewer

Google deceptive advertising

Google Nest - Google deceptive advertising
Google Nest - Google deceptive advertising - Image 2
Google Nest - Google deceptive advertising - Image 3

I am writing this review to express my disappointment with Nest/ Google. I received an email from Nest with a promotional offer of a free indoor Nest camera if you pay in full for a Nest aware subscription.

After paying, I was informed that I would get a email about the offer. After not getting any email I called customer service, and they had no record of this offer. Then they said the offer was for Nest Aware plus. I then found the email stating that was not correct.I submitted the email to review and was told I wasn't eligible because I had Nest Aware previously and the offer was for new customers.

This company sends emails to previous customers so they can pay in full for subscription instead of monthly so you can't cancel. And offer a free camera if you pay for the service. They are deceptive and dishonest.

I will never purchase another product from this company. They intentionally do this to get more revenue which is unacceptable.

View full review
Loss:
$100
Cons:
  • Poor customer support an no access to technical support services
  • Deceptive advertising

Preferred solution: Full refund

Gary W Ioe

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Verified Buyer
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Verified Reviewer
| map-marker El Faiyum, El Faiyum

Google Nest Thermostat not working properly

Google Nest Thermostat not working properly
Google Nest Thermostat not working properly - Image 2
Contains 1 confidential file for company representatives

It stopped working. It has a little green light that flashes but will not come on.

It's not working and hasn't worked in two weeks now. I tried to take it back to the store, but they couldn't help.

View full review
Loss:
$186
Pros:
  • I was able to let my home temperature when i was away from home
Cons:
  • I need help and unable to get help

Preferred solution: I would like to receive a Google Nest Thermostat that works properly

Blair M Uhr

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Verified Buyer
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Verified Reviewer
| map-marker Atlanta, Georgia

Google Nest problem

Google Nest problem
Contains 1 confidential file for company representatives

It is difficult to get anyone into conversation about a Google Nest problem. I have a device that was working for a year and now wont connect to the internet and show a low battery message. Ive had it confirmed by an HVAC professional but now cant seem to get any answers on repair/replacement.

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User's recommendation: Question purchases that have no human to respond to problems.

Resolved
Dave T Jae

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Verified Reviewer
| map-marker Melrose Park, Illinois

Resolved: Warrant support

Google Nest - Warrant support
Updated by user Dec 10, 2024

Company fixed the issue and I have been provided with apology. I was able to talk with a technician and problem was resolved.

Original review Nov 23, 2024

The warranty on the Nest device expires on August 12, 2028. The Nest computer says it has already expired; photo enclosed.

View full review
Pros:
  • Nice to have connection with my devices
Cons:
  • Difficult to use

Preferred solution: A replacement device under the warranty plan

User's recommendation: Make chatting an option

Google Nest FAQs

Rebecca A. Garland
PissedConsumer Reporter

Google Nest FAQs

To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.

To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.

The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.

To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.

Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.

If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.

If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.

To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.

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