Jama Jun

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Verified Reviewer
| map-marker Alpharetta, Georgia

Google displays not working

Home display was working says cant connect to wi-fi. How to reset google display if you want more info., please call me

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Michael D Zvk

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Verified Buyer
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Verified Reviewer
| map-marker Ripon, Wisconsin

Thermostat

Google Nest - Thermostat
Google Nest - Thermostat - Image 2
Google Nest - Thermostat - Image 3
Updated by user Nov 27, 2024

Never got thru on phone number. Would ring once then go to busy signal. Tried over 10 times.

Original review Nov 26, 2024

I have never spoken to anyone!!! I called 185******** numerous times, but it was always busy.

I left a message at 165********, but have not heard back. I need someone to assist with a warranty claim. This thermostat is less than a year old.

I had to have an HVAC specialist come out to troubleshoot, and they ultimately replaced the thermostat. Now, the unit is working as it should.

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Gary W Ioe

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Verified Reviewer
| map-marker El Faiyum, El Faiyum

Google Nest Thermostat not working properly

Google Nest Thermostat not working properly
Google Nest Thermostat not working properly - Image 2
Google Nest Thermostat not working properly - Image 3

It stopped working. It has a little green light that flashes but will not come on.

It's not working and hasn't worked in two weeks now. I tried to take it back to the store, but they couldn't help.

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Loss:
$186
Pros:
  • I was able to let my home temperature when i was away from home
Cons:
  • I need help and unable to get help

Preferred solution: I would like to receive a Google Nest Thermostat that works properly

Gary J Zxl

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Verified Reviewer

Google deceptive advertising

Google Nest - Google deceptive advertising
Google Nest - Google deceptive advertising - Image 2
Google Nest - Google deceptive advertising - Image 3

I am writing this review to express my disappointment with Nest/ Google. I received an email from Nest with a promotional offer of a free indoor Nest camera if you pay in full for a Nest aware subscription.

After paying, I was informed that I would get a email about the offer. After not getting any email I called customer service, and they had no record of this offer. Then they said the offer was for Nest Aware plus. I then found the email stating that was not correct.I submitted the email to review and was told I wasn't eligible because I had Nest Aware previously and the offer was for new customers.

This company sends emails to previous customers so they can pay in full for subscription instead of monthly so you can't cancel. And offer a free camera if you pay for the service. They are deceptive and dishonest.

I will never purchase another product from this company. They intentionally do this to get more revenue which is unacceptable.

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Loss:
$100
Cons:
  • Poor customer support an no access to technical support services
  • Deceptive advertising

Preferred solution: Full refund

Blair M Uhr

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Verified Reviewer
| map-marker Atlanta, Georgia

Google Nest problem

Google Nest problem
Google Nest problem - Image 2

It is difficult to get anyone into conversation about a Google Nest problem. I have a device that was working for a year and now wont connect to the internet and show a low battery message. Ive had it confirmed by an HVAC professional but now cant seem to get any answers on repair/replacement.

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User's recommendation: Question purchases that have no human to respond to problems.

Olga P Srt

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Verified Reviewer
| map-marker Miami, Florida

Learning thermostat gen 3 not working good

Google Nest - Learning thermostat gen 3 not working good
Google Nest - Learning thermostat gen 3 not working good - Image 2
Google Nest - Learning thermostat gen 3 not working good - Image 3

The thermostat doesn't reach the desired temperature point. An error message indicated low battery, however, it doesn't come with a powerful charger.

Very disappointed! After two years, it doesn't work well.

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John Q Slx

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Verified Reviewer
| map-marker Bethpage, New York

I can't connect nest

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Google Nest - I can't connect nest
Updated by user Nov 01, 2024

The product doesn't connect to my WiFi. They don't make it easy to connect to a live person and even when I left my call back, no one contacted me.

The Nest Protect was a waste of my money and time. There are other products on the market, I'm sorry I didn't choose them instead.

Original review Oct 31, 2024

"Something went wrong "

I can't connect my Fire Alarm, and it's difficult to get help on the phone or otherwise.

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User's recommendation: Buy another product

Dave T Jae

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Verified Reviewer
| map-marker Melrose Park, Illinois

Warrant support

Google Nest - Warrant support

The warranty on the Nest device expires on August 12, 2028. The Nest computer says it has already expired; photo enclosed.

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Pros:
  • Nice to have connection with my devices
Cons:
  • Difficult to use

Preferred solution: A replacement device under the warranty plan

User's recommendation: Make chatting an option

Gerts Y

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Verified Reviewer
| map-marker Miami, Florida

Nest thermostat

Google Nest - Nest thermostat

I tried to contact Nest's customer support (live person) for a week without any results. I have to return the learning thermostat.

It stopped working for me. Why is it so difficult to speak to support people?

Please let me know if I can talk to a support person. Please email me the telephone number to call.

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Hennessey Ojq

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Verified Reviewer
| map-marker Albany, New York

I have two nest thermostat stock on Google Home app

Google Nest - I have two nest thermostat stock on Google Home app

I have to nest thermostat. That is not responding to set up. Its stuck and continue set up in the Google Home.App

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Laquan M Gyu

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Verified Reviewer

Need help with my google nest doorbell

Need help with my google nest doorbell

It won't connect. I need someone to help me connect my Nest doorbell.

Help, help, help me, please!

Help me, please. Help me, please.

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Loss:
$100
Pros:
  • I like the nest products

Preferred solution: Help

Toan Hxh
map-marker Denver, Colorado

Need to reconfigure equipment

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Google Nest - Need to reconfigure equipment

You make it extremely difficult to find your tech-support phone number. And because you make this so difficult as a heating and air-conditioning contractor, I will tell everyone of my customers never buy a nest because you will not get support easily!!!

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User's recommendation: Not to purchase a neat product

Viacheslav A

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Verified Reviewer
| map-marker Peoria, Illinois

No network connection

Google Nest - No network connection
Google Nest - No network connection - Image 2

The thermostat can't see any networks. This has happened for the second time in 8 months. I have two Nest thermostats, this has never happened with the other one.

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Leshawn Vys

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Verified Reviewer
| map-marker Mesquite, Nevada

Because from practically day we have had issues of one kind or another. Called and went through EVERYTHING the agent said I should do and was NEVET able to get things working right.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

First issue was lights that I had set up, just stopped working one day. I tried reconnecting them, no go.

On the phone for at least an hour trying each thing thing the rep. suggested and nothing. Numerous minor issues over the years but within the last few days, it has lost its mind. When asking, for instance, " Hey google turn on lights." "It says lights are offline" at the same time lights are turning on.

It did this for at least a day and then it was okay. At the same time, the nest doorbell started going offline for hours, comming back on, then off. It has been virtually "off line" for days. I have tried "reconnecting" the doorbell camera and all it does is continue to circle, never doing anything - neither connecting, saying it can't connect, NOTHING!!

You increased the cost of your plans this past year and I cancelled but soon found I wanted to be able to check our cameras more than I thought I would. I am now on the monthly plan. I have been more than patient but no more. I paid for a product that doesn't work and a service that raises it's rates and then stops.

I will be cancelling your service, trashing your doorbell camera and go with a more reliable product. At the same time I will be letting people know of your unreliable service!

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User's recommendation: Go with another product

1 comment
Michele B Qcm

We are pawns with this company.

Vijendran S Paf

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Verified Reviewer
| map-marker Scarborough, Ontario

My Google Nest Thermostat can not be unlocked the Pin.

My Google Nest Thermostat can not be unlocked the Pin.

I purchased and moved to a new house on July 25th. Since then, I have tried to turn on the Google Nest.

However, it is asking for the previous owner's PIN, which I don't know. Could you factory reset my Google Nest, please?

View full review
Loss:
$300
Pros:
  • Mobile use
Cons:
  • Hard to find the number

Preferred solution: I want my Google Nest to unlock the Pin from the previous owner.

Meghan H Lgw

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Heat turning on when supposed to be AC

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Google Nest - Heat turning on when supposed to be AC

This didnt work at all. No customer service.

No number to call. We followed the app directions step by step, even had an electrician friend come over and it would not stop putting out heat vs. AC. Every online solution failed.

Extremely disappointed and definitely upset I missed the return window or this would be going back. If they offered live customer support that would be great - but apparently they have no customer service.

View full review
Loss:
$80

Preferred solution: Full refund

User's recommendation: Don’t buy Google nest.

Google Nest FAQs

Rebecca A. Garland
PissedConsumer Reporter

Google Nest FAQs

To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.

To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.

The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.

To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.

Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.

If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.

If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.

To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.

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