
Google Nest
Google Nest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1506 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Zero customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1506 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Zero customer support.55% of users think that Google Nest should improve its Customer Service.
55% of users say that they won't use Google Nest in the future for similar services or products.Recent recommendations regarding this business are as follows: "Buy ring", "Use live humans to solve problrms", "use live persons", "Don't buy this!", "Do not purchase anything from Google or nest. They have terrible customer support and just want your money.".
Most users ask Google Nest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Garbage service
Answer the phone with a real person Never been more frustrated .. with such horrible service .. zero service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest thermostat malfunction.. Again
Second Nest thermostat malfunction in 6 months. This time, it will not retain battery, causing unit failure.
The current outside temperature is at 17 degrees and I am unable to reach a representative. I have a newborn and cannot allow my home temperature to drop.
Please reach out to me immediately. I am extremely unsatisfied!
Preferred solution: Full refund
User's recommendation: None, had nothing but problems.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Money not being refunded
Geting nowhere
I got charged $80.00 for a subscription I did not want or need. It's been over a month now and still nothing.
They keep gaining access to my email and keep lying, sending me to a million different people and getting nowhere. Then someone tells me it was processed, and guess what, still nothing.
User's recommendation: Don't. Do it unless the.refund cuz they might get you too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus on my replacement
I'm writing to file a complaint regarding the inadequate and frustrating customer service I have experienced with Google Nest.
On January 9th, 2025, my Google Nest thermostat stopped working. Since the device is still under warranty, I contacted Google Nest customer support for assistance. After following several troubleshooting suggestions that failed to resolve the issue, the support team issued a shipping label so I could return the defective device. In return, they promised to send me a refurbished replacement.
I received the replacement on January 16th, but upon opening the package, I discovered that it was incomplete; it was missing the back panel necessary to connect the wires. I immediately contacted customer service to report the issue. Again, they issued another shipping label, and I returned the incomplete replacement device to their warehouse, trusting they would send a proper replacement.
According to FedEx tracking, the warehouse received the returned device on January 21st. I followed up with Google Nest customer service to inquire about the status of the replacement. To my disappointment, they were unclear about the process and unable to provide any definitive timeline or resolution. Despite my efforts to expedite the process by providing proof of return and a signed receipt, there has been no progress or clarity.
This experience has been extremely frustrating, time-consuming, and unacceptable for a product under warranty. I expect Google Nest to fulfill its commitment to provide me with a functioning replacement device in a timely manner. Additionally, I request a clear and detailed explanation of why this process has been so poorly managed.
I trust you can assist in addressing this issue with Google Nest and ensuring the company upholds its obligations to its customers.
Thank you for your time and assistance.
Sincerely,
Jackie Rogers
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Don’t buy Google Neat thermostat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing Customer Service
Initial purchase of Nest was great. Customer service was great, very helpful.
Recently tried to move system to new phone. THERE IS NO CUSTOMER SERVICE. All phone numbers have been disconnected. No human available to help customers.
Alternative:
1. "Community of users" Lots of questions posed, no answers.
Just going in circles.
2. Buy a simple thermostat that doesn't require high-tech professionals to service customers.
The actual cost savings of a Nest thermostat is minimal.
User's recommendation: ABSOLUTELY NOT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Thermostat won't respond
This product SUCKS and you can not talk with anyone that will help me !!! The thermostat is set to 73 and if you leave and return the temp is set to 76 with the leaf present - my heater runs 10 to 12 hrs per day no matter what you set the temperature. I turned everything off and it still runs all day -
Can someone please help me!!!
User's recommendation: DO NUT PURCHASE A NEST THERMOSTAT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest doorbell
I purchased two Google doorbell cameras and when I charged them, the blue light stayed on. The light is supposed to be white when fully charged.
Preferred solution: How do I get my doorbell to charge, I purchased a new charger from Amazon and that didn’t work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest connection
One you sell the product there is no way to contact your company. My nest work for month then it quit I tries so many time to correct but the problem is not my internet is your software.
The Google Nest has made me lose a lot of time and money.
La última vez que funcionó fue en el 2022.
Cambié la red a más rápida y nada.
También es tan difícil localizar a esta cuenta. Prácticamente estás comprando un producto que deja de funcionar.
Preferred solution: A replacement
User's recommendation: Recall them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Why is my Nest cam 2 outdoor not holding a charge when always plugged in
I now have two older Nest cam cameras and two new Nest Cam 2. I need to talk to somebody because these cameras run low on batteries even though theyre plugged in should I change some settings or should I return the camera cameras?
I need to talk to a human being. Call me at 510 326-****.
These are security cameras they should be on at all times monitoring for movement. I got some message that says this will use batteries, even if plugged in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Thermostat not adding to app
Need help with speaking to a person to assist me with this issue please call me back to speak with you regarding my concerns
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Thermostat
Never got thru on phone number. Would ring once then go to busy signal. Tried over 10 times.
I have never spoken to anyone!!! I called 185******** numerous times, but it was always busy.
I left a message at 165********, but have not heard back. I need someone to assist with a warranty claim. This thermostat is less than a year old.
I had to have an HVAC specialist come out to troubleshoot, and they ultimately replaced the thermostat. Now, the unit is working as it should.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle deceptive advertising
I am writing this review to express my disappointment with Nest/ Google. I received an email from Nest with a promotional offer of a free indoor Nest camera if you pay in full for a Nest aware subscription.
After paying, I was informed that I would get a email about the offer. After not getting any email I called customer service, and they had no record of this offer. Then they said the offer was for Nest Aware plus. I then found the email stating that was not correct.I submitted the email to review and was told I wasn't eligible because I had Nest Aware previously and the offer was for new customers.
This company sends emails to previous customers so they can pay in full for subscription instead of monthly so you can't cancel. And offer a free camera if you pay for the service. They are deceptive and dishonest.
I will never purchase another product from this company. They intentionally do this to get more revenue which is unacceptable.
- Poor customer support an no access to technical support services
- Deceptive advertising
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Google Nest Thermostat not working properly
It stopped working. It has a little green light that flashes but will not come on.
It's not working and hasn't worked in two weeks now. I tried to take it back to the store, but they couldn't help.
- I was able to let my home temperature when i was away from home
- I need help and unable to get help
Preferred solution: I would like to receive a Google Nest Thermostat that works properly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Google Nest problem
It is difficult to get anyone into conversation about a Google Nest problem. I have a device that was working for a year and now wont connect to the internet and show a low battery message. Ive had it confirmed by an HVAC professional but now cant seem to get any answers on repair/replacement.
User's recommendation: Question purchases that have no human to respond to problems.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Warrant support
Company fixed the issue and I have been provided with apology. I was able to talk with a technician and problem was resolved.
The warranty on the Nest device expires on August 12, 2028. The Nest computer says it has already expired; photo enclosed.
- Nice to have connection with my devices
- Difficult to use
Preferred solution: A replacement device under the warranty plan
User's recommendation: Make chatting an option
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Customer service s poor....I have been on hold for over 45 minutes