Google Nest
Google Nest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1786 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: No customer service, Poor customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1786 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: No customer service, Poor customer service, Customer service.62% of users think that Google Nest should improve its Customer Service.
54% of users say that they won't use Google Nest in the future for similar services or products.Recent recommendations regarding this business are as follows: "Bad review", "Don’t get it", "Do not buy nest do not work with Google. They have terrible support. You’ll be wasting your time and money.", "0", "Nobe".
Most users ask Google Nest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Google Nest Reviews
"Nest app not working on I phone"
Excellent customer support ! He was super knowledgeable and super helpful ! He is very efficient and walked me step by step patiently. User's recommendation:...
"App showing offline but device shows connected"
Troubleshooting steps did not fix the problem. Terrible tech support - terrible customer service - terrible customer experience. User's recommendation: Avoid...
Sonoma, California
Nest app not working on I phone
Excellent customer support ! He was super knowledgeable and super helpful !
He is very efficient and walked me step by step patiently.
User's recommendation: Excellent customer support !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a replacement
Nest is less than 3 years old and is not working; it needs to be replaced. Went to Home Depot; they can't find it.
Preferred solution: Full refund
User's recommendation: Need customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with thermostat
Refused to install. I need someone to help me out. PPPPP please help me out with my thermostat ASAP, please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
No longer get notifications alerts
No longer get notification alerts on Google nestware camera. Called and someone hung up. Very disappointing.
- Worked well for a long time
- Now they are ignoring me
Preferred solution: Send my notifications again please help me.
Baton Rouge, Louisiana
I cannot get my cameras to connect to my new wifi
Ive called a dozen times and asked for a call back & my phone never rings & they just tell me to start over again. I sware I know the serial number by heart.
I have been working on this day & night, and I cant get any help.
This is ridiculous. I need someone (NOT A BOT) to call me back at 1-25*-***-****!!!
Preferred solution: Someone to help me
User's recommendation: NEVER BUY NEST PRODUCTS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp thermostat
I need a live rep to call me to tell me what to do my thermostat is not to my phone I have the pro series
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was double charged
You took money from my accounts that I did not sign up for. I only paid 10.00 a month for the past 2 years, no more or less. Please put my funds back now, or I will seek an attorney.
Preferred solution: Full refund
Pittsburgh, Pennsylvania
Trying to access a nest pro thermostat
Bought a home that has a Nest Pro thermostat installed, but it is locked and will not allow me to add it in my app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with my nest thermostat
I need help. I was changing the position of my nest thermostat.
So when I reconnected the wires, it said that something is wrong with the wires. I need help is only showing heat.
It won't come on air. Give me a call me at 225636****.
Preferred solution: Help with my nest thermostat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t connect my google camera
My cameras were deleted from my account, and now my cameras won't work. I tried restarting them, and there was no luck, so I would like to talk with a live representative to help me connect my cameras back on, since I am paying a subscription for my cameras for a full year.
This is ridiculous that I am not able to view my cameras at all times.
I also need this security because I have a warrant on a person, so if something happens to me or my children, I will be suing Google Net for removing and not updating my service, as the service that is being paid for is not something that I have for fun. This is something that I have due to a restraining order that I have with someone within the same city, and I need to have my cameras on site at all times.
- Ok picture
- Does not work
Preferred solution: Fix my cameras
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReset thermostat
It is in Spanish. I speak English.
I can't reset to cool.
Please help me reset the thermostat.
It has been working well; I don't know what happened.
Preferred solution: My thermostat reser
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlottesville, Virginia
The cameras won't stay connected.They suck and cost too much, and you don't honor your contracts.But you expect us to honor ours and keep paying all this money for stuff that don't work.
The cameras won't stay connected. They suck and cost too much, and you don't honor your commitment, but you expect us to honor ours and keep paying all this money for stuff that doesn't work.
I am paying for protection. My equipment is fine and is covered as long as I have a contract with you all, but you still want me to pay three hundred dollars for a camera that was promised to be given to me for free. Two doorbell cameras, I've been going for 4 months not being able to have correctly functioning cameras. I have spent over 10 hours on the phone between you and ADT, and still, nothing has been resolved.
I have spent way more than four hours at a time on one conversation with multiple representatives and a supervisor.
I am sick and tired of being lied to, and I am sick and tired of my money being used to pay for products that don't work. FIX IT!!!
- Equipment is easily mountable
Preferred solution: Full refund
User's recommendation: I would highly recommend going with another company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Doorbell and cameras not working
Never got any help
Need to talk to someone or refer me to someone who can. Doing it online will not help me. Help, help, help, help, help, help, help, help, help, help.
- Poor service
Preferred solution: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBattery replacement
Can batteries be replaced on Nest Pro and 3rd Gen Nest? The thermostats are at least 10 years old, and one went offline.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfused
Keeping camera integrated with adt & nest keeps acting up...deleted cameras show back up... it's a pain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle Nest Thermostat
Awaiting a return call that hasn't happened. The customer service is terrible. The wait time on hold was more than 30 minutes with no response.
Google Nest FAQs
To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.
To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.
The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.
To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.
Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.
If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.
If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.
To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.
Brands Related to Google Nest
“Somebody is Google Tracking me by my personal information on all Google, platforms, apps, accounts ect....“
YouTube TV
“Above please read.. Im being charged and shouldnt be. See attachment with amount from my bank. Please...“
Google Play
“I bought Google Play gift cards, added them to my account, then Google blocked my purchase account to...“
YouTube
“I went to bed and woke up to my YouTube channel that I worked hard on since 2015 being terminated. I...“
Companies Similar to Google Nest
Ring Security
“Code p10-01 they say something thats wrong and its not recording nothing and I need to see because I...“
Honeywell
“I was sent the wrong portable AC window kit unit. The kit was too big for the exhaust hose on the AC. I...“
Arlo
“I am very upset!! I need to check my camera from last night. I need to change my password, when I type...“
Apple
“I purchased a brand new iPhone from Teknosa, an authorized Apple reseller in Turkey. The phone worked...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If you want a refund. RETURN THE CAMERA.