Google Nest
Google Nest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1656 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Nest has 1.6 star rating based on 1656 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Google Nest to a friend or colleague.
- Rating Distribution
Pros: Camera, Good product, No pros.
Cons: Poor customer service, No customer service, Customer service.58% of users think that Google Nest should improve its Customer Service.
58% of users say that they won't use Google Nest in the future for similar services or products.Recent recommendations regarding this business are as follows: "Always buy nest", "don't buy anything from Google, you'll waste your life getting any customer support", "don't buy anything from Google, but a thing", "I need them to call me on the phone and see if we can fix this", "Call your new ISP people not the Google nest folks.".
Most users ask Google Nest for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Google Nest Reviews
"Can't access my camera and I'm paying for the service"
I feel like I am being used, paying for services not rendered. Also, nothing has been done to remedy the situation; to make things right.
"Need help on how to set a certain temperature holdwas"
Was on hold forever and never got to speak to an agent. Will try to connect or would love to be able to speak to someone
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Verified Reviewer
Thermostat changes temps by itself
No matter what you set the temperature to, it changes by itself. Set to 77 degrees, it either cools until 76 or doesn't go on until 78.
When peak hours exist, it moves the needle up a degree by itself.
There are disabled people in the house, and it makes them sick. What is the purpose of a target temperature if it is going to change what you set it at by itself?
- Easy to see
- Doesnt stay at what you set it at
Preferred solution: Apology
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Verified Reviewer |
Minneapolis, Minnesota
Refund
Subscription was never authorized to be renewed but I was charged 3/19 for a service I never received. Customer service technicians are not available to assist resulting in multiple unauthorized purchases, still no call back nor anything. Geek Squad technician from Best Buy came out and couldnt figure it out.
User's recommendation: Be careful what buttons you push while trying to figure out your subscription options. The system will charge you as a purchase and no customer service will be available to assist you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hong Kong, Hong Kong
Camera issues
No help whatsoever. All they want is to troubleshoot online.
The issue is not resolved. I have purchased several items from Google, and there have been issues.
- Work for a month
- Does not work properly
Preferred solution: Full refund
User's recommendation: Don’t buy Google products
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ismailia, El Ismailia
Mixed Fellings
So I changed internet providers recently. Fatal mistake for my wonderful, perfectly working Nest Floodlight camera.
I deleted and readded everything, and it worked perfectly except for that camera. I went through *** and finally thought I figured it out. You see, I lost the QR code and had to use those dumb 6 digits. After factory resetting it, it seemed to work, but now it is offline.
Looks like I ruined it. Please help me.
- Very nice
- When it fails it fails
Preferred solution: I want it to work like it used to
User's recommendation: Save that QR code! Tattoo it on your body JK. Photo copy it! Store pictures of it! Save it a million ways! It'll never be the same without it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
NEST HUB PROBLEM
I am having trouble with the picture and photo quality with my nest hub as you can see in the picture and video which I forward to you . I tried to unplug the device and plugged it back in ten minutes after to no avail.
The problem seems to continue please contact me to resolve this problem at your earliest convenience . Thank you !
Preferred solution: To you to solve this with my nest hub. I can’t see the clear quality that appears from my google door bell . The video appears blurry that inconvenience me security wise to see who is at my door.
User's recommendation: Absolutely
The Bronx, New York
Doorbell
camera not working at all. cant work need help now.
spent 4 hrs. cant dhrt carmera to. be on and on. wont reset pushd pin in.
cant work anomaotre
camera not on. not woekukong
User's recommendation: dont buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Hung up on me. I bought a doorbell and had it for 2 years.
I was aware that the doorbell stopped working, so I paid the renewal fee. The doorbell didn't work, so I bought another one, along with another transformer and another Nest doorbell. I've worked on this for 3 hours until midnight and another 4 hours this morning with an agent.
It still won't connect to Google, and the agent terminated the chat. I want my refund.
- Worked good until it
- Stopped working
Preferred solution: Full refund
Kirkland, Washington
Google nest camera fell need courtesy screw
It fell on the ground. Birds fighting trying to build nest. Screw missing
Fell to the ground from crow and robin fighting over building a nest above.
Cannot find screw on the ground in pea gravel.
Can you please mail me a screw as a courtesy?
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Verified Reviewer |
Kansas City, Missouri
Auto system is the worst
my internet was out so it caused my Nest to go out as well and with it being 91 degrees outside with no breeze for 3 days was the worse. I have asthma so it didn't help.
Need a system that will work without internet. So will be getting rid of the nest and especially since no help from Customer Service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brockton, Massachusetts
Ring bell 6 digit
No one answered the call. Gave me a website I have already tried.
Terrible customer service. No resolution
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Verified ReviewerI didn’t speak with anyone
I changed my WiFi password, and now I can't connect my Google Nest that houses my ADT security devices, like cameras and doorbell, to connect to my WiFi network. They have been offline for a week, and I can't find answers. Please help.
- When works its okay but
- Dont stand by their product
Preferred solution: Full refund
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Verified ReviewerDuplicate billed
I called and chatted online but was not able to resolve my issue. I have duplicate subscription charges for my 1 nest camera. Can you please refund one?Thank you kindly,
Cannot speak with a soul at Nest! I was double billed.
Guess will dispute with bank. Sorry customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Nest keeps rejecting my contact information so I am unable to use the app on my iPhone
Nest should learn something from the company that offers SimpliSafe.
I simply dial a number speak to an agent and issue is resolved every time.
Has me filling out so much information and then rejects original information email address, etc. even when you finally make a phone call they end the call like they helped you and no one ever answered the phone
818-857-****.
Im one step away from putting my old thermostat back on the wall
User's recommendation: Ask nest why they don’t have one number you can call 24 seven for customer support they should make it easy
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Verified ReviewerNone of the Google *** I've received works
You can't get a call from anyone and customer service is non existent,I tried Saturday to get issues resolved talking to customer service. Wednesday now can't even get ahold of anyone but text robots who wilt put someone on an actual call, don't waste a penny of your money on Google products,...
.
- Everything about the products
Preferred solution: Full refund
User's recommendation: don't buy anything from Google, you'll waste your life getting any customer support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest thermostat malfunction.. Again
Second Nest thermostat malfunction in 6 months. This time, it will not retain battery, causing unit failure.
The current outside temperature is at 17 degrees and I am unable to reach a representative. I have a newborn and cannot allow my home temperature to drop.
Please reach out to me immediately. I am extremely unsatisfied!
Preferred solution: Full refund
User's recommendation: None, had nothing but problems.
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Verified Reviewer |
Salt Lake City, Utah
None of your business
You can't get a call from anyone, and customer service is non-existent. I tried on Saturday to get issues resolved by talking to customer service.
It's Wednesday now, and I can't even get a hold of anyone but text robots who will put someone on an actual call. Don't waste a penny of your money on Google products.
User's recommendation: don't buy anything from Google, but a thing
Google Nest FAQs
To cancel your subscription through the Google Store, visit the Nest Subscription Management page and sign in to your account. Select the Home, go to the Subscriptions section, and click the Cancel Subscription.
You can also cancel your Google Nest subscription through the Google Home app. Tap on your profile icon, go to the Subscriptions section, select the Nest Aware subscription, and tap Cancel.
To transfer your Google Nest device to a new owner, remove the device from your account by selecting the Remove Device option in the Settings section of the Google Home app. Perform a factory reset and cancel any active subscriptions. Finally, set up the device for the new owner.
The factory reset process depends on the Google Nest device. The Google Nest Mini (2nd Gen) and Google Nest Audio can be reset by sliding the mic switch to the off position and pressing and holding the center of the device where the lights are on top for 5 seconds. Keep holding for about 10 seconds more until you hear a sound confirming the reset. To factory reset Google Nest Hub (2nd Gen), press and hold both volume buttons together on the back of the device for about 10 seconds. On the Google Home device, press and hold the microphone mute button on the back for about 15 seconds.
To connect your Google Nest device to Wi-Fi, open the Google Home app, tap the + icon to add a new device, select "Set Up Device," and find the New Devices option. Select the Home where you want to add the Google Nest device and plug it in. The app will search for your device and prompt you to connect it to your Wi-Fi network. Select your Wi-Fi network and enter the password.
Google Nest products aim to enhance convenience, security, and energy efficiency in your home. The Google Nest Mini and Nest Audio are smart speakers that allow you to play music, control smart home devices, and more using voice commands with Google Assistant. The Google Nest Thermostat helps you control your home's heating and cooling system. The Google Nest Cam can be used indoors or outdoors to monitor your home. The Google Nest Doorbell offers video streaming, two-way audio, and motion alerts, allowing you to see and communicate with visitors at your door from anywhere. The Google Nest Protect detects smoke and carbon monoxide, providing voice alerts and notifications to your phone.
If the Google Nest devices have a reliable internet connection, they update automatically, and you don't need to do anything for these updates. If you want to check for updates manually, open the Google Nest app and ensure your phone is connected to the same Wi-Fi network as your Nest device. Tap on the device you want to update and click on the Settings icon. Scroll down to the Device Information section, look for the "Software version" or "Firmware version," and you will see an option to update if it's available.
If your device isn't working, you can try using several Google Nest troubleshooting steps. First, ensure the device is plugged in securely and has power. If it's battery-operated, check the battery level. Next, make sure your device is connected to a stable Wi-Fi network. Finally, check for updates in the Google Home app under the device settings. If none of the above steps work, you may need to contact Google Nest support for further assistance.
To delete your Google Nest account, open the app on your device and enter your Google Nest login and password to sign in. Tap on the Settings icon in the top right corner and find the Account tab. Click the Manage Account button, choose the Delete Account option, and confirm your choice. You will then receive an email from account@nest.com. Read the email and click on the provided link to complete the account deletion process.
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