Google Nest
Reviews and Complaints
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Verified Reviewer |
Goose Creek, South Carolina
Cant get camera on
Called them 20 times and couldn't get anybody. Phone is always busy.
Tried everything they suggested and still doesn't come on. Need a phone number where someone will respond.
Tried calling nest cam 20 times. Phone was continuously busy.
The garage camera won't come on but the garden camera is fine. I checked the wifi connection and it was fine
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Verified Reviewer |
Kansas City, Missouri
Lacking customer service
Google - and their products are fine but customer service is terrible. There is no way to easily get with a live person regarding Billing!
After 4 hours and eleven different phone numbers yes eleven!-my wife finally found someone who could answer our question on Chat. Our problem seems to be resolved only no refund yet.
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Verified Reviewer |
Tacoma, Washington
Discontinue google nest service
I am absolutely frustrated!!!
I simply want to cancel my google nest doorbell/ thermostat subscription!!!
Please help. I tried the online thing and its not working for me!!
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Verified Reviewer |
Riverside, California
Can not connect devices
I removed the lock from my account and want to reconnect, but I can't connect now. My lock was previously linked to the security system, but it no longer works. I want to reconnect my lock.
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Verified Reviewer |
Nottingham, Nottingham
The operation couldn't be completed. (kGSKErrorDomain error -83902.)
The operation couldn't be completed. (kGSKErrorDomain
error -83902.)
Cannot connect and I dont know why
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Verified Reviewer |
Bandung, West Java
New wired doorbell setup
Upon calling customer service and being put on hold for 53 minutes, I took the option of leaving a message as I was promised a return call without losing my place in the queue three days ago. Presumably, my turn hasn't come yet!
- Clear picture
- Poor customer service
Preferred solution: Apology
User's recommendation: Avoid products of this brand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Columbus, Ohio
Nest turning on air conditioner fan when set to heat
Customer support is nonexistent. No numbers to call, no web help.
Its a loop of nothingness if you require assistance. We are going to have to go to the expense of hiring an electrician to get this learning best to run properly.
Installation should not be this complicated. Very disappointed in this companies idea of customer service!
User's recommendation: Do your research about your existing system before purchasing another thermostat.
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Verified Reviewer |
Seattle, Washington
Installing a nest thermostat
I have connected my new nest learning thermostat and put the wires exactly the way it was on my old one and yet nothing happens. It is impossible to get through to Google customer service over this problem.
And this is the second one since the first one I sent back cuz I thought it was defective but the second one that I received in just installed doesn't work or light up whatsoever. And I can't even use my old Google nest thermostat.
User's recommendation: Make sure you're a computer technician before you try to install it.
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Verified Reviewer |
Woodland Hills, California
Resolved: My nest thermostat (generTion 3) is off the line (no power)
Company fixed the issue and I have been provided with apology. I hired someone to fix it. There loose and disconnected wire.
No help to fix the issue. The nest thermostat is off line and no power is connected to the unit.
I dont know how to fix this issue. I need help
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Verified Reviewer |
Memphis, Tennessee
To look at my contract
Get your customer service *** together444444****444444****444444****444444****444444****444444****44
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Verified Reviewer
*** battery won't hold charge
Battery only charges off USB won't hold charge on wire perfect 24volts and can't get any answers do not buy
- Energy savings
- Bad customer service
Preferred solution: Replacement
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Verified Reviewer |
North Walsham, Norfolk
Resolved: Nest learning thermostat -rubbish.
Company fixed the issue and I have been provided with apology. I now have a working replacement, it is the third one I have had, so let’s hope this one keeps working
Today I have a new router and decided to give it another go, what a fool am I!
The app wont read the QE code on the back of the stat and I dont even get an option to connect to the internet on the stat. I am very close to throwing the biggest pile of tech rubbish I have ever owned out of the window
User's recommendation: Don’t touch it with a barge pole
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Verified Reviewer
Faulty device
The Nest thermostat is not charging after three months of my purchase. It's showing a red sign after charging all day.
Preferred solution: Full refund
User's recommendation: Some how
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Verified Reviewer |
Denver, Colorado
Not Abel to talk to anyone and yet they took my payment now for 6 months with no response
We have tried to contact someone ever since google got involved the sevice is poor our camera use to work great for a couple years never had any problems we couldnt resolve now our camera does not do what we bought it for security of our home yet are payment was made and have not heard from anyone about our services not working properly this is really really bad customer service can someone please contact us or correct or full service in which we ha paid for annually
- Ever since they merged with nest we ha had problems unresolved
Preferred solution: Fix my camera or refund my money that taken from my bank account
User's recommendation: Bad service with no response they have failed terrible
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Verified Reviewer |
Williamsville, New York
Nest 4th gen WiFi not connecting
Customer service took my call very quickly.
Is very knowledgeable, intense WiFi troubleshooting and it is determined I need a replacement thermostat.
Am waiting for upper management to okay a new thermostat because its a 4th gen but the ID# reference to 3rd gen but my receipt is 4th gen plus customs service could see its 4th gen.
So Im waiting for a new thermostat.
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