Toan Hxh
map-marker Denver, Colorado

Need to reconfigure equipment

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Google Nest - Need to reconfigure equipment

You make it extremely difficult to find your tech-support phone number. And because you make this so difficult as a heating and air-conditioning contractor, I will tell everyone of my customers never buy a nest because you will not get support easily!!!

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User's recommendation: Not to purchase a neat product

David R Qtq

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Verified Reviewer
| map-marker Tucson, Arizona

Smoke alarms going off unexpectedly same time everyday

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Updated by user Jan 25, 2025

Google Nest customer service stinks. 2 of the phone numbers listed on their website are no longer operational.

In another listed number, I was on hold for almost an hr before I hung up after leaving a message that I wanted a call back. No one ever called. This was apparently the main number (ending in 8209). Another number was always busy for hrs.

Why so many numbers for customer service? Why not one central number? I wasted hrs trying to get help.

I will never buy another Nest product. Meanwhile I have 5 of their smoke detectors that are not working properly (and it isnt a battery problem).

Updated by user Jan 23, 2025

If I cannot get support, I'll have to take the smoke alarms down and replace them with standard smoke detectors. That will be about a $600 loss. This has been the worst lack of decent customer support Ive endured in 40 years.

Original review Jan 23, 2025
Anything would be better. Nobody answers any phone or calls you back.

Is there any Nest customer service?

Two of the phone numbers given on your poor-quality website are no longer in service. If there's a problem with the Nest product, how can it be resolved when Nest customer service is never available?
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User's recommendation: NEVER buy a NEST product if you think you will ever need customer service

Ruben R Cmo

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Verified Reviewer

Doorbell and Camera issue

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I had my doorbell and one of my cameras go offline. After several attempts at troubleshooting with no success, I decided to remove them and add them back on.

I haven't been able to get them back on and the support has not been helpful.

You can't even reach a live person to assist. Very frustrating!

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Preferred solution: HELP by a live person!

Tracy C Zna

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Verified Reviewer
| map-marker Toronto, Ontario

Doorbell not powering up replace transformer three times burned out each one

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I had a doorbell that had worked in the past and just suddenly went out I went ahead and checked the power from the transformer and realized that I had a transformer issue I went ahead and replaced that transformer which was working tested it prior to hooking leads to it and as soon as I hook the leads to it from the doorbell it quit working that took place three different times and customer service was no help and then tried to give me someone from just answer who charged my credit card $53 when the Google rep said oh it's only a dollar Will get rid of these piece of crap doorbells and find a ring camera doorbell do not recommend

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Loss:
$100
Cons:
  • No technical support to help troubleshoot issues

User's recommendation: Don't buy the Google nest camera doorbells

John J Qqp

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Verified Reviewer

Problem login in

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I am still having problems resetting my password. I can't log in. What can I do without paying?

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Cons:
  • Can not get my password reset

Preferred solution: Resetting my password

Robert B Eqp

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Verified Reviewer
| map-marker Sadar, Uttar Pradesh

Can’t restart camera

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After I changed the batteries, my camera still doesn't work and I can't figure out how to restart it. Please help me.

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Pros:
  • You can see people who knock on your door
Cons:
  • First work after you change batteries

Preferred solution: The camera to work

Scott R Khk

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Verified Reviewer

Cancel my subscription

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Updated by user Jan 21, 2025

They sent email with case # with no phone number to contact them directly...I replied to email to tell them cancel my account and still waiting

Original review Jan 20, 2025

My issue has not been resolved. Please notify me as soon as possible. This should not be so difficult to do.

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Preferred solution: Full refund

User's recommendation: Apsoulty not

Bob P Bbm

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Verified Reviewer

Absolutely no ability to connect with a human when I had a problem. Numbers shown online are disconnected, not active or only install. No tech help. Buying another company brand asap.

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The Nest app on my phone stopped showing my house's two thermostats. I'm not sure why; it's not a WiFi problem.

Trying to follow online instructions to reconnect is of no help. It tells you to do something on the device to locate information, but that information is not showing up anywhere!

I've tried calling numerous numbers listed online - a joke. I'm buying a thermostat from another company today.

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Cons:
  • Customer service by bar none is the worst

Preferred solution: an intelligent HUMAN BEING to assist me, but I am looking today to buy another companies product !

User's recommendation: Don't buy it. (if you're not a tech genius, have a lot of time, and never expect any help from Nest/Google Nest. )

Eustace Ojl
map-marker Lynnwood, Washington

Can’t connect to WiFi

Google Nest - Can’t connect to WiFi

My best cant connect my WiFi, used to be ok, just happened in two days ago. Nothing is changed in my home.

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David R Qtq

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Verified Reviewer
| map-marker Tucson, Arizona

Customer support does NOT answer the phone.

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Nobody answered the phone during business hrs. Why not?

The Nest alarm system has malfunctioned, and I do not know how to turn off the system. The Nest app is NOT helpful.

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User's recommendation: Pray you never need support service

John J Qqp

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Verified Reviewer
| map-marker Monroe, Louisiana

Problem login in

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I'm still having problems on resetting my password. How can I reserve my password without paying anything.

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Sheela C Izn

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Verified Reviewer

Technical assistance

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No assistance. Gathered info without assisting.

Expensive. After having professional installation, it continued to not work on the new system.

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Loss:
$200
Cons:
  • Terrible customer service not customer accessible

Preferred solution: Full refund

User's recommendation: Go with a different thermostat

Viacheslav A

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Verified Buyer
|

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Verified Reviewer
| map-marker Peoria, Illinois

No network connection

Google Nest - No network connection
Contains 1 confidential file for company representatives

The thermostat can't see any networks. This has happened for the second time in 8 months. I have two Nest thermostats, this has never happened with the other one.

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Laura V Blk

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Verified Reviewer

Not connecting with the thermostat

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The connections between them are not working. Nothing else is working. Please call me as soon as possible, as I have paid a lot of money.

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Loss:
$188

Preferred solution: Replace the product

User's recommendation: Bad customer service and bad device

Resolved
Abrahan Lqi

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Verified Reviewer
| map-marker Hampstead, North Carolina

Resolved: Unit not working

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The unit has not worked for an hour. They installed it and it did not work.

If I could please have someone call me, 910 616-****.

My address is 49 Chippewa Lane in Rocky Point, NC 28457.

Thank you,

Steven E Jackson

The phone number is a new number. You probably has the number ending in 0502

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User's recommendation: Excellent