Google Nest
Reviews and Complaints
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Verified Reviewer |
Dublin, Leinster
Heatlink gone dead no lights no power
Heatlink gone dead no lights no power
Need a new one sent out
Sean Redmond
6 bellfield springs
Enniscorthy
Co Wexford
Ireland
Y21k2c0
User's recommendation: Answer the phone
Lexington Park, Maryland
Need help on how to set a certain temperature holdwas
Was on hold forever and never got to speak to an agent. Will try to connect or would love to be able to speak to someone
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Verified Reviewer |
Atlanta, Georgia
Nest not charging
I can not sleep in heat and my nest is not charging which means I am in the heat. I have tried everything so please don't ask.
User's recommendation: Don't ask I will tell you later
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Verified Reviewer |
Fort Lauderdale, Florida
RE- Connect Nest Camera back online
My Google Nest Camera was reset back to factory settingMy Google nest Doorbell works but my backyard Nest camera will not open the application set up to ENTWR the last 4 digits of the Serial number .WTH and to top it off we just had a Tech. Guy at our house and he had no training on how to program my nest camera I PA8D / PURCHASED from another one of your Tech guys. $ 400.00 on this camera and I can not get it to be programmable to my phone like my nest Foorbell camera is programmed to the same phone.
Why didn't the call go through {{Redacted}}
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Verified ReviewerNest shows error no AC it’s 90 degrees in my house
Nobody from customer service ever helps. The Nest thermometer always has some kind of issue or another every couple of months. Something goes wrong with it, and I live in the heat of Texas, so every couple of months, my house ends up being 90 for days because I can't ever get customer service to help.
User's recommendation: No no
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Verified Reviewer |
Boynton Beach, Florida
4th generation nest setup
Need to set up the newly purchased 4th generation Nest - say connect humidifier.
User's recommendation: Always buy nest
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Verified Reviewer |
Springfield, Ohio
Have trouble connecting to the Amazon
Cannot connect to Amazon Alexa. Most other companies allow you to speak to a live customer service representative, but not Nest. Recommend purchasing another WiFi thermostat from another company.
User's recommendation: Cannot reach a live person to help fix issues
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Verified Reviewer |
Tustin, California
Nest/Google in a Sate of Flux
Some time ago Google bought Nest. I was told by Nest that my old learning thermostat would no longer be supported.
Google offered a discounted price to buy the latest. The new one is not supported by the Nest app. I had to install the Google Home app. I have six Nest Protects.
They are not supported in the Google Home app, only on Nest app. Google is no longer making Nest Protects. Two of mine are expiring soon. In Google's on line posts they are saying to use the new smoke detectors from First Alert which they say are a replacement for Nest Protect.
They say they and Nest Protects will both be supported in Google Home app. Firstly, the First Alert product is not yet available. FA says it should be by the end of May 2025. Secondly Nest support says thee FA units won't be supported on Google Home app, only on First Alert app.
So now I have to use three apps to do what I have been doing with just the Nest app.
Also, DO NOT CHANGE YOUR USERID IN THE NEST APP. Nest should not allow you to do so but it does. After changing it to my Gmail address I could no longer log into the Nest app. I was on the phone for over an hour with support and they finally told me I had to create a new Nest account and add all my devices to it.
Not a problem for the thermostat but for each Nest Protect I have to take them down, reset them to factory settings, scan the QR code on the back and add them to my new Nest app. My one camera can't be moved because it is attached to my old account which I can't access to delete it. Nest's suggestion was to unplug the camera, change my wifi SSID for 48 hours then reinstall the camera. I have lots of devices hooked up to my wifi so that isn't going to happen.
My advice for right now is to stay away from Google/Nest products. They may work things out in the future but buy at your own risk now.
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Verified Reviewer |
Mercer, Pennsylvania
No help at all
Not a good experience maybe someone will call or reach out hopefully it will happen soon it's had to believe Nest doesn't have a direct line
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Verified ReviewerNest to google
It is not an easy transfer, and now all my devices have been dropped. The WiFi has been dropped, so I couldn't access the devices if I had them on the app.
Preferred solution: Someone to answer Support
User's recommendation: Do not switch from Nest to Google
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Verified ReviewerVery disappointed
I still have ongoing issues with my 2 cameras. Nobody has contacted me.
I’ve even sent video feedback straight to them and nope…. Nodda!Don’t spend $200 bucks on these JUNK CAMERAS
I have 2 Google Nest outdoor wireless cameras, and the video quality is absolutely terrible. It misses events, and the cameras don’t last 2 weeks without having to be charged. Both of my cameras are absolute garbage!
Don’t waste your $$$
I have even sent video feedback, and they don’t do anything!
Night vision is horrible as well!
- Horrible cameras
Preferred solution: Full refund
User's recommendation: DONT WASTE YOUR MONEY
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Verified Reviewer |
Redwood City, California
Lack of Live customer support
I have been unable to contact a technical support person. And I have been unable to find any kind of telephone numbers at all to call Google
- Great product when it works
- Lack of customer support
- When there is a problem
Preferred solution: Verbal customer support
User's recommendation: Do not buy
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Verified Reviewer |
Palo Alto, California
Nest cámara
I will like to renew my nest account.
Renew my membership through my bank account but dont know how to do it.
Want to pay for 5 days cámara recorded
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Verified Reviewer |
Palm Desert, California
First 2 representatives gave me referrals to get a hvac person to come fix my thermostat. Each site they gave me were invalid. Those businesses had no idea how to help me troubleshoot my Nest. The 3rd
First two reps gave me incorrect numbers and web sites to call. After 3 hours and the 3rd representative actually walked me through the steps to try and erase the settings.
It's still continues to automatically go on 75 which is too cold. I still need help.
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Verified ReviewerNest floodlight set up problem
I just bought a new Google nest floodlight camera. The floodlight will not turn on with the motion detector.
I have tried to call Google support in three different ways and been disconnected or hung up on. I assume if I cant get a hold of anyone I will be returning this.
Preferred solution: I want someone to call me and tell me how to fix the issue.
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