Google Nest
Reviews and Complaints
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Verified Reviewer
Problems with nest thermostat and no response by co.
Nobody would Answer the phone. Company won't respond..
Would not recommend the company based on customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest not working
Terrible service, no 800 number. I hope you go out of business.
I want a refund.
I think this service is terrible. I assume no one read this.
- Horrible consumer service
Preferred solution: Full refund
User's recommendation: I would recommend some one not to buy your awful service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange payment card
I need to update my payment debit card I need to answer my call please dont let me in standby I need to speak with the customer service in google nest
Preferred solution: Change my payment method
User's recommendation: Answer please
Severna Park, Maryland
Compatibility problem compatibility problem
Phone number is no longer valid. I have a compatibility question.
My new Google Nest is saying that it's not compatible even though I have an older Google Nest. I cannot contact a live person, so I don't know what to do.
It's really bothering me, and it's making me do a hundred symbols. So, what do I do?
- I cannot install a new one
Preferred solution: Figure out if it's compatible
User's recommendation: Have a phone number
Decatur, Georgia
Couldn’t speak with a person
I'm having difficulty with using the Nest app. I installed it on the new phone, and it wants me to go through the entire process of reinstalling and reconnecting to the thermostat. I don't know how to do that because it's asking for a wiring pattern.
- Can not talk to anyone about connecting this to new phone
Preferred solution: To speak with someone who can help me
User's recommendation: Customer service is awful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfused how to get through to yall
Cant get in touch with you guys Im so disappointed so mad {{Redacted}}
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with Nest door bell camera
Was on hold for over 15 minutes, left a message to return my call. I'm 76 and I like my Nest wired doorbell, but it's not working properly.
Please call 859-519-****.
Lester Johnson
Versailles, KY
User's recommendation: Answer phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Overcharged and want to cancel subscription for nest
Company fixed the issue and I have been provided with full refund. After calling the overcharge was returned to my account. I would advise to regularly check your google account to make sure your home security package stays as what you chose.
I didn’t get a straight answer about my overcharge and was told Google does not do refunds. Then I was told if the extra money was taken from account to call back and to also call my bank and stop payment. Then he could advise me of the next steps to take
My bill has tripled in a couple years and theres no way to contact anyone. I might get a lawyer because they are taking money from my credit card unexpectedly
User's recommendation: Do not use google nest aware!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThermostat doesn’t work
Not sure what happened, but I don't have access to my Nest by phone. With our weather changing all the time, sometimes we need to turn the heater on.
- Being able to use with my phone
- Not being able to get ahold to customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest thermostats
Why is my Nest not connecting anymore? I cannot see it connecting to Wi-Fi anymore. Is my Nest not supported anymore?
- Love the nest products so far
Preferred solution: New nest thermostats
Cincinnati, Ohio
No help - automated system said things that I did not understand
Not good - no help - need to talk with an agent - why 100 symbols - I dont know how to charge the battery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscribed
Unable to speak to a live person.
Chat is not helping answer the questions
Unable to funad a phone number for a live person
User's recommendation: Get a phone number
Guilford, Connecticut
Just want a fin person to ask a very simple questionk
Trying to set up a 2 wires thermostat. Why is it so hard to do very basic but nowhere does it tell me where to hook up the wires on nest
Preferred solution: Just a basic wireing diagram
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThermostat
First generation nets thermostat not supported anymore. Like replacement and more info about how to get a discount.
Preferred solution: Price reduction
User's recommendation: Nobe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love Google products, don't want to pay for something I don't have.
Charged for a service that I don't use.
I don't have a Google camera, I tried to cancel to no avail..
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